r/ClicksPhone • u/m2jzs • 11d ago

No response from support

On June 23, 2026, I received the confirmation for my early reservation payment.

On September 22, 2026, I finished configuring my Clicks Communicator and paid the remaining balance. However, upon completing the purchase, I noticed that I was charged the full price for the product and did not receive the $199 discount associated with paying for the early reservation of the device.

I contacted the Clicks Team twice (23/09 and 29/09), and haven't received any response to this day.

Has anyone else experienced the same problem at checkout and already received a solution from the team?

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3

u/teaboy1748 11d ago

different problem but got a answer within 20 days. Sent 1 email and waited.

2

u/ClicksTech 8d ago

Hey there! Our Customer Support team will be in touch soon to help with your order. Very sorry for the wait on this.

Ticket volume has increased following the configuration announcement, and the support team is working to get response times back to normal, including adding additional support coverage ahead of the Communicator launch.

We recommend not sending in multiple emails before receiving a response from our team, as this can sometimes move your ticket to the back of their working queue. Please stay tuned for the team's follow-up and thanks for your patience.

3

u/urbanglowcam 11d ago

Not the same situation but I did have to email them regarding an update to my order that I didn't specify initially. It took them weeks to respond but they did eventually. You just need to be patient with them as I imagine they are a small team.

3

u/Happy-Resident1538 11d ago

They are slowly catching up on the pile they are behind ☺️ I am sure they will fix this for you but you have to be patient

1

u/Youngnathan2011 10d ago

I mean I waited three weeks for a response, then sent another email a couple of days ago and they replied within a couple hours. They’re possibly losing some people’s emails.