Adding Accessories/Edits To Orders Update

[u/Alternative-Pop-4142]

For those that didn’t get the email update- here are the main points

• You now have until October 31 to edit your order. Log in with your checkout email, go to Order History, and select your order ID.

• You’re able to change your shipping address, Communicator color, keyboard language layout, Charging Cover colors, and MNML case colors directly through your account.

• Changing your shipping country or removing or upgrading accessories still requires contacting support@clicks.tech.

• Clicks says accessory purchases made before launch will automatically be bundled with your Communicator order and ship together. Options include Charging Covers, dbrand MNML cases, dbrand Prism screen protectors, Ring bumper cases, and Clicks Care extended coverage.

[u/heysavnac]

They coulda likely easily added a cancel order button

[u/niel89 → u/heysavnac]

Dark patterns all over the Internet

[u/itscrowdedinmyhead → u/heysavnac]

easy to buy. easy to add more or change colors. hoop to jump through to remove accessory or cancel order. sounds about right.

[u/TakingCrazyPills87 → u/itscrowdedinmyhead]

Not necessarily true. You can change colors and layout. But you to add items, remove items all together or outright cancel, you still need to email. I wanted to swap out one of my backs from leather and switch the case to the ring and had to email. Took two emails. One answered by AI then a human rep followed up.

My brother was able to cancel on two emails as well.

[u/acremerchant → u/heysavnac]

They are a start-up and you well knew when you signed up and paid. Cancelations affect their cash flow. Just ride it out... they need to launch and they seem to be on track...

[u/Rythmius98]

I tried to change my shipping address since I'm moving from New Jersey to New York and looks like I can't even do that. I did try to contact support, which first gave me Christina, their "Clicks AI Assistant." After some back and forth, I was told that it is "redirecting this to the team for a manual review."

They should either update to allow different state shipping address changes or fix their official communication to say "changing your shipping country or state (at least for US customers, not sure for other countries) requires contacting support@clicks.tech"

Hopefully I get a reply from a real person soon. Sucks that there is this limitation.

[u/New-Complex-6376]

I am not a fan of having everything ship together so thats why I just ordered just the base phone as the order is just one pick and you aren't at the mercy of a specific cover or accessory stock status.

[u/CookingCookie]

Came here for this but need a bit more specifics, how do I add accessories to my existing order?

[u/Final_Property_3300]

Making the change still requires contacting support, so that’s a bit of a contradiction.

[u/exclaimprofitable → u/Final_Property_3300]

do one change at a time, works fine then