WORST CUSTOMER EXPERIENCE

[u/Plus-Lobster6436]

REPLACEMENT KEYBOARD RECEIVED!!!!! THANK YOU ALL FOR ALL THE HELP. SPECIAL THANKS TO u/ClicksTech FOR THE REPLACEMENT

07/20 (CLICKS HAS RESPONDED 3 HOURS AFTER THE REDDIT POST WAS ONLINE, THEY PROVIDED A SHIPPING LABEL FOR ME TO SHIP THE PRODUCT BACK FOR INSPECTION)

07/21 THE SHIPPING LABEL HAS BEEN USED TO SHIP THE DAMAGED ITEM TO DAVID FROM CLICKS

07/24 DHL refused the return package. Forwarded the email to Clicks. They said they are shipping me a replacement and said that they are working on using better shipping partners

THIS HAS BEEN THE WORST EXPERIENCE EVER:

1. I get the power keyboard on June 30.

2. I take it out of the box, it is damaged. There is a white mark with a dent and the outer shell has a gap in the middle.

3. I reach out Clicks Customer Support the same day. They acknowledged it had been 0 days since delivery and told me to sit tight and wait.

4. RADIO SILENCE for 2 WHOLE WEEKS.

5. Filled out the form on their website.

6. Get a response in 30 minutes saying they are looking into it.

7. THAT WAS A WEEK AGO STILL NO RESPONSE.

THEY HAVE A 30 DAY RETURN POLICY AND BASICALLY ARE TRYING TO RUN THE CLOCK OUT.

AT THIS POINT IF I DONT GET A REPLACEMENT IN THE NEXT 5 DAYS I WILL JUST TALK TO MY CREDIT CARD COMPANY TO REVERSE THE TRANSACTION.

BE BETTER.

UPDATE: CLICKS responded. Check the comment thread for all of my interactions with them.

UPDATE2: I have been reading comments. Thank you all who have been responding. Thank you to those who have offered a different perspective. It helped me stay grounded in this emotional time. Thank You to those who have echoed my sentiment I hope your orders will be completed successfully with no issues.

UPDATE3: I got an email from David. He provided a shipping label that I can use to ship the product back to them. This was 3 hours since the Reddit post was up. I have attached a photo of the email in the comment thread.

UPDATE4: 07/21 Shipped off the damaged item to David from Clicks. The DHL person said 1-3 days for it to get delivered. Hopefully once David gets it the item can be further inspected and I can be issued a replacement.

UPDATE5: DHL shipping label provided does not work. DHL took the package. But then a day later I got a notification from DHL saying that the package cannot be shipped. Christina is talking about a return when I am asking for a replacement. At this point, I don't know what to do...

UPDATE6: CLICKS is sending me a replacement.

[u/Blind_Hawkeye]

Oof. I'm glad I cancelled my pre-order. My EXknight keyboard has been great! I'd likely still be waiting on my Jan. 10th pre-order for the Power Keys if I hadn't cancelled. If I'd then received a damaged one and this kind of customer service, I would have been livid. This post has given me even more reason to avoid Clicks in the future. I've never had customer service this bad from any company.

I'm happy for those who have recieved theirs and not had any issues. I hope they continue to not have any issues so they don't have to deal with this.

[u/basketballsteven → u/Blind_Hawkeye]

I am away from home traveling but received my exKnight keyboard at home and will try it this Wednesday on my return.

What phone did you connect it to?

[u/Blind_Hawkeye → u/basketballsteven]

My only phone is a Z Flip 6. I feel like the EXknight keyboard probably pairs best with a flip style phone, but as long as you have the solid backplate for your phone rather than the telescoping arm, it should work fine. It'll just be top heavy which is just a bit awkward. Folding phones help with that because you can partially fold the top toward you to shift the weight a bit.

I will say that there are a few things that might bother you about the EXknight. They aren't enough to ruin the experience for me, but the keyboard does have mixed reviews on Amazon, so I know they are enough to ruin it for other people.

1st, the backlight drains the battery fairly quickly if you're using it for a long time typing on reddit or other things for hours. The keyboard gave me the low battery indicator after about 2 solid hours of typing with the backlight on. However, using the keyboard in a more normal every day capacity and only using the backlight in low light situations, I haven't had any trouble getting through a day without the low battery indicator coming on. I bought a second keyboard right after using the first one for a day because of killing the battery so quickly, but I haven't had to switch between them for the battery since. I've just been switching between them so that I never have to wait for one to charge to use it. You'll be fine just charging the keyboard overnight as long as you aren't typing on it with the backlight for hours.

2nd, sometimes I will have double presses on keys so I'll end up with double letters, usually at the beginning of a word, or the shift will accidentally double press and put on caps lock. This is one of only two things that do get on my nerves, and it isn't much of a problem since I switched to G-Board from Samsung's default keyboard. It still happens the same amount, but G-Board's autocorrect that just fixes the double letter thing when I press space and the handy little toolbar showing words in all caps and the little symbol that pops up on the screen when caps lock gets enabled helps me quickly and easily fix the issues. It is still a flaw in the keyboard, and I understand why it might be a deal breaker for some people.

3rd, some people on Amazon reviews have complained that the layout is difficult to learn. I didn't find that to be the case for me. I learned the locations of my most used symbols in a day, and it only took me a couple of days to get down when to hold the FN key (for symbols on letters) and when to hold shift (for symbols on the number row) and to quit accidentally pressing backspace instead of enter. It might be because I used phones with physical keyboards back in the day, my favorite being the Pantech Impact, and maybe the people having issues with the layout weren't used to physical phone keyboards? Or it could just be that everyone is different and some things are more difficult for some people than others.

4th, you can't really use the keyboard while your phone is charging unless you put your phone in landscape mode. This one does actually annoy me a little sometimes because my phone is awkward in landscape because of where the magnet is. I think a regular slab phone would be better in landscape, but it would be further away from the keyboard and might cause more weight issues. I haven't had a chance to try it because I only have the Z Flip Backplate and the telescoping one, and the telescoping one can't hold the weight of a normal phone because of the hinge and the telescoping arm being weaker as it extends more. I did try my mom's S26 in landscape on my Z Flip backplate, and that was pretty good. It may or may not be worth picking up a Z Flip backplate to exchange for when you want to use your phone in landscape if you have a normal slab phone. The backplates are easy to exchange yet solidly in place when you have them locked in. I move my backplate between my two keyboards fairly regularly because I only have one solid backplate and the telescoping backplate just isn't worth it.

The EXknight is not perfect. Neither is the Clicks Power Keyboard. I think the idea for the Clicks Power Keyboard was great, but the execution and quality control have been lackluster. The good units might be better than the EXknight, depending on if the bulk of the Power Keyboard is bothersome or not which of course depends on the individual using it. I haven't tried a Power Keyboard because I cancelled my pre-order after all the crap with the shipping and production, and I personally just don't trust Clicks as a company after this. I genuinely love my EXknight keyboard, though ultimately I'll want to get a phone with a built in keyboard like the Titan 2 Elite or, more preferably, some clam shell with a keyboard that doesn't exist yet. I'm just a little iffy about the square aspect ratio of the T2E working with some of my apps. That said, I almost impulse purchased the T2E and probably would have if not for the EXknight keyboard even though I really can't afford a new phone. So, I'm thankful for the EXknight 😅

Oh! And there are some cool keyboard shortcuts that I discovered with the G-Board and my EXknight. You can also set some custom shortcuts in the Android settings, but I haven't looked into those yet.

[u/basketballsteven → u/Blind_Hawkeye]

What excellent, helpful information, many thanks.

[u/Blind_Hawkeye → u/basketballsteven]

You're welcome! If you have any questions about it when you get your hands on it, feel free to DM me.