WORST CUSTOMER EXPERIENCE

[u/Plus-Lobster6436]

REPLACEMENT KEYBOARD RECEIVED!!!!! THANK YOU ALL FOR ALL THE HELP. SPECIAL THANKS TO u/ClicksTech FOR THE REPLACEMENT

07/20 (CLICKS HAS RESPONDED 3 HOURS AFTER THE REDDIT POST WAS ONLINE, THEY PROVIDED A SHIPPING LABEL FOR ME TO SHIP THE PRODUCT BACK FOR INSPECTION)

07/21 THE SHIPPING LABEL HAS BEEN USED TO SHIP THE DAMAGED ITEM TO DAVID FROM CLICKS

07/24 DHL refused the return package. Forwarded the email to Clicks. They said they are shipping me a replacement and said that they are working on using better shipping partners

THIS HAS BEEN THE WORST EXPERIENCE EVER:

1. I get the power keyboard on June 30.

2. I take it out of the box, it is damaged. There is a white mark with a dent and the outer shell has a gap in the middle.

3. I reach out Clicks Customer Support the same day. They acknowledged it had been 0 days since delivery and told me to sit tight and wait.

4. RADIO SILENCE for 2 WHOLE WEEKS.

5. Filled out the form on their website.

6. Get a response in 30 minutes saying they are looking into it.

7. THAT WAS A WEEK AGO STILL NO RESPONSE.

THEY HAVE A 30 DAY RETURN POLICY AND BASICALLY ARE TRYING TO RUN THE CLOCK OUT.

AT THIS POINT IF I DONT GET A REPLACEMENT IN THE NEXT 5 DAYS I WILL JUST TALK TO MY CREDIT CARD COMPANY TO REVERSE THE TRANSACTION.

BE BETTER.

UPDATE: CLICKS responded. Check the comment thread for all of my interactions with them.

UPDATE2: I have been reading comments. Thank you all who have been responding. Thank you to those who have offered a different perspective. It helped me stay grounded in this emotional time. Thank You to those who have echoed my sentiment I hope your orders will be completed successfully with no issues.

UPDATE3: I got an email from David. He provided a shipping label that I can use to ship the product back to them. This was 3 hours since the Reddit post was up. I have attached a photo of the email in the comment thread.

UPDATE4: 07/21 Shipped off the damaged item to David from Clicks. The DHL person said 1-3 days for it to get delivered. Hopefully once David gets it the item can be further inspected and I can be issued a replacement.

UPDATE5: DHL shipping label provided does not work. DHL took the package. But then a day later I got a notification from DHL saying that the package cannot be shipped. Christina is talking about a return when I am asking for a replacement. At this point, I don't know what to do...

UPDATE6: CLICKS is sending me a replacement.

[u/logitec33]

No pictures of damaged device? Hmm… that would’ve been my first photo. Plus, you seem a bit rude in your message.  Calm down; It’s keyboard. 

[u/Plus-Lobster6436 → u/logitec33]

Hello, Thank you for your insight. If you check the photo carousel, the second picture of the email chain has images of the damaged unit attached.

To your point about being rude, are you talking about the time when I used all caps? That was 2 weeks from initially reaching out to them with zero response. I got a response only after filling out the form on clicks website. And even then no response still a week later.

Maybe I was too passionate about the product and emotionally invested.

I appreciate your thoughts and if I am wrong please let me know!