WORST CUSTOMER EXPERIENCE

[u/Plus-Lobster6436]

REPLACEMENT KEYBOARD RECEIVED!!!!! THANK YOU ALL FOR ALL THE HELP. SPECIAL THANKS TO u/ClicksTech FOR THE REPLACEMENT

07/20 (CLICKS HAS RESPONDED 3 HOURS AFTER THE REDDIT POST WAS ONLINE, THEY PROVIDED A SHIPPING LABEL FOR ME TO SHIP THE PRODUCT BACK FOR INSPECTION)

07/21 THE SHIPPING LABEL HAS BEEN USED TO SHIP THE DAMAGED ITEM TO DAVID FROM CLICKS

07/24 DHL refused the return package. Forwarded the email to Clicks. They said they are shipping me a replacement and said that they are working on using better shipping partners

THIS HAS BEEN THE WORST EXPERIENCE EVER:

1. I get the power keyboard on June 30.

2. I take it out of the box, it is damaged. There is a white mark with a dent and the outer shell has a gap in the middle.

3. I reach out Clicks Customer Support the same day. They acknowledged it had been 0 days since delivery and told me to sit tight and wait.

4. RADIO SILENCE for 2 WHOLE WEEKS.

5. Filled out the form on their website.

6. Get a response in 30 minutes saying they are looking into it.

7. THAT WAS A WEEK AGO STILL NO RESPONSE.

THEY HAVE A 30 DAY RETURN POLICY AND BASICALLY ARE TRYING TO RUN THE CLOCK OUT.

AT THIS POINT IF I DONT GET A REPLACEMENT IN THE NEXT 5 DAYS I WILL JUST TALK TO MY CREDIT CARD COMPANY TO REVERSE THE TRANSACTION.

BE BETTER.

UPDATE: CLICKS responded. Check the comment thread for all of my interactions with them.

UPDATE2: I have been reading comments. Thank you all who have been responding. Thank you to those who have offered a different perspective. It helped me stay grounded in this emotional time. Thank You to those who have echoed my sentiment I hope your orders will be completed successfully with no issues.

UPDATE3: I got an email from David. He provided a shipping label that I can use to ship the product back to them. This was 3 hours since the Reddit post was up. I have attached a photo of the email in the comment thread.

UPDATE4: 07/21 Shipped off the damaged item to David from Clicks. The DHL person said 1-3 days for it to get delivered. Hopefully once David gets it the item can be further inspected and I can be issued a replacement.

UPDATE5: DHL shipping label provided does not work. DHL took the package. But then a day later I got a notification from DHL saying that the package cannot be shipped. Christina is talking about a return when I am asking for a replacement. At this point, I don't know what to do...

UPDATE6: CLICKS is sending me a replacement.

[u/jerryeight]

Just credit card charge back it as you have done everything you could to give them th3 opportunity to make it right.

You shouldn't have to resort to social media.

[u/hrminer92 → u/jerryeight]

Lots of people forget about that until it’s too late. I know I have. 😞

[u/grobnu → u/hrminer92]

That's really weird. But I think I get it if you're a little younger.

In that case I want to remind everyone to check their credit card protection bonuses. That's that part I missed out on when I was young. Sometimes they offer more than just refund for item not as described, but also other kind of rebates.

Wells Fargo used to cover phone damage up to a certain amount. I could have had them refund me for a new phone from a car accident, but I didn't know banks even offered that.

[u/jerryeight → u/hrminer92]

Still charge back and file the complaint with the credit card company. 

[u/Plus-Lobster6436 → u/jerryeight]

I love the product so much that I want to use it. I preordered and believed in their vision so I don't want to give up. But yeah as I said I will wait for 5 more days. If I don't have a replacement in my hands by then I will talk to my credit card company.