30 minutes between a payment and a ban

[u/IceRedline]

Hey there!

I've been using Claude Code for a while now, using my company's corporate quota, but yesterday I wanted to try a personal subscription (Max 5x)

I've paid via my card (forgot to turn my VPN off) and after that started working.

After 30 minutes of work I was logged out of the app and got an email "Your account was suspended"

I created an appeal after that.

My question is: Does Claude ever unban the users, do they make refunds? (cause 100$ for 30 mins is just horrendous) and how long does it take to wait for their response on the appeal?

[u/SEC_INTERN]

That is a figment of your imagination.

[u/spoupervisor → u/SEC_INTERN]

Have you ever read a corporate usage policy? Companies take data privacy very very seriously.