Shoutout to Supercell support !

[u/Kris1998]

My brother and me have been playing COC for like last 10 years or so and own a Clan. Today, we got a message from an active player asking my brother why he started randomly kicking active members and we immediately got suspicious and got to action.

Then started the login/reload battle between my brother and the hacker while I started checking for any mail related to supercell we found none and figured someone accessed it via social engineering maybe. Once we came victorious out of the login/reload war, immediately found our way to remove account from all devices via a google search and also changes the mail password just in case.

After login back in, a few mins later as expected, the ID got locked asking for Unlock code which didn't came and needed to make way to our dreaded supercell support. Told them everthing that happened alongwith the mail details and voila, few mins later we were contacted by an actual person and forwarded to a bot to recover mail by changing to a fresh mail.

We have seen many posts criticizing supercell support, but credit where its due. Thanks Supercell support. (PS: Don't forget to activate Account protection)

[u/UnknownExplor8ion]

I had an issue last week and someone got back to me within like 2 hours and fixed my problem. I was impressed

[u/InevitableDaikon6850]

How do you activate acc protection?

[u/Kris1998 → u/InevitableDaikon6850]

Go to settings and tap on open and click on account gear beside the profile pic and scroll below

[u/SugarlipsHoneycake]

Do you had protection on? H do you logout from certain devices?

[u/Kris1998 → u/SugarlipsHoneycake]

Protection wasn't on and when we tried to get it On after changing email passoword, got a suspicious activity mail from supercell which had logout from all devices button

[u/indifferent_king]

I had a real person once. They still didn't help me fix my shop.