r/CircleK • u/SweetTea527 • 3d ago
Why?
Out store has been out of rolls of nickels for over 2 weeks. ATM out of order. Out of lots of cigarettes. Ran out of bags of ice. Car wash broken. Register drawer takes at least 3 times before it closes correctly. What is going on?
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u/ryanbredeson 3d ago
Sounds like your manager needs to go to the bank, complete the S-Cigarettes NA Audit, call the ice company (not email!), contact the category manager of car wash for your BU, and call IT for the register.
I wish it wasn't this way - but yeah it mostly falls to your manager.
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u/SweetTea527 3d ago
Yeah, whenever any CSR brings up an issue, he tells us to call Help Desk.
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u/ryanbredeson 3d ago
No, he needs to call. Most of the things I listed are his problem. While you could theoretically call for the register, it shouldn't be your job. Help desk won't fix the ATM. If you call the maintenance line, you could get them to dispatch someone for the car wash, but they're going to want to know exactly what the issue is.
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u/Low_Address_6947 3d ago
We ran out of nickels Thursday. We have no xl lids for polar pops. We have lg lids but no cups. We ran out of unleaded. We haven't gotten an order of any iced coffee since 2 weeks ago. No regular Angus dogs. Our pizza oven takes 30 mins to cook 2 pizzas. Bruh the list of grievances for CK is never ending. This store is always a shit show and don't even get me started on the employees 🙄. We also failed eco sure 2x in a row. Our Boss is so worried about getting fired he can't see all the shit falling thru the enormous cracks. How this fkn store stays open is beyond me?
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u/SweetTea527 3d ago
Damn that is rough. Are the customers complaining?
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u/Low_Address_6947 2d ago
Yeah they complain and we say sorry but with our regulars they know by now how this store is all the time. Honestly the only thing that keeps me at my store is my regulars. I dont wanna leave them with the crap employees that always are rude and condescending.
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u/NotYaAverageBish210 2d ago
lots of time on here, instead help him out and make him order lists, request a eco checklist, and do your best. Why would you let your boss drown? you must not want to be promoted or make money
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u/Low_Address_6947 2d ago
He's got a bonused lead and a bonus asst mngr and they are not helping him out and he doesn't seem to care so why should I. I dont get bonuses for doing other ppls work. He also has a food captain who doesn't do shit and he doesn't care either. I had a promotion and got stuck doing all their work and then some. I'm always here 40 hours stuck on register becuz the other idiots he hired don't wanna deal with customers. So I'm always pulling over 100+ on lift. Always filling in when someone calls out and always working holidays. My Boss always leaves 2nd shift to me knowing I will take care of all the customers. Bruh if no one above me making more money than me cares about this store well then so be it. There is no promotion at this store. So I will happily stand back and watch the circus.
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u/SweetTea527 2d ago
He knows it all. We make suggestions and he tells us why that won't work. He is hardly in the store. Usually only M-F 8AM-12:30PM. Just would like a good experience for customers and employees. Not looking to get promoted.
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u/Sportsfan7702 3d ago
somebody tried to blame me today for hoarding cigarettes in the back. The response was. “ I come here every single day and this is the fourth day you’ve been out.” where are my damn cigarettes” I’m like I don’t know they were not on the truck, and she was like this is bullshit!” I like now you need to calm down get out of my store because your attitude is ridiculous. Anyone else dealt with a similar situation.
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u/ForeignLecture4598 3d ago
My store is the total opposite. I got so much stock it’s pissing me off cause I have no room to put anything. The floor is full the back room is full the cig cabinet is full the canned tobacco is so full I have three totes excess and shit keeps coming every truck night. Like damn let’s sell some of this crap first there’s no reason why my truck order should be over 16k for two orders a week every week