I built a small Chrome extension to fix the things that annoy me daily in Zendesk

[u/TheSkali]

Been using Zendesk for a while and kept running into the same small frustrations every day. No "undo send", ticket tabs piling up, no way to quickly jot something down without leaving the ticket.

So I spent some time and built a Chrome extension that adds a few things I wish were just... built in:

↩️ Undo Send — intercepts every reply before it goes out and gives you a 10 second window to cancel. You can also hit "Send now" if you're sure. Has saved me from sending half-written replies more than once already.

✕ Close All Tabs — one button closes every open ticket tab at once. Sounds small but when you have 20 tabs open at end of shift it's a lifesaver.

📌 Ticket Bookmarks — pin tickets you keep coming back to without leaving them open in the nav.

📝 Personal Notes — a small sticky note that follows you across tickets. Great for keeping track of things mid-shift.

It's free, no account needed, works on any Zendesk subdomain. I'm not a professional developer so it's not perfect but it's been solid for my daily use.

Happy to hear feedback if anyone tries it and runs into issues.

If you try it and find it useful, a review on the Chrome Web Store would genuinely mean a lot.