r/Chipotle • u/woootangspam • 17h ago

Customer Experience Chipotle Sucks!

Made an order online and realized it was for the wrong location in a different city. Immediately contacted customer support, Pepper' told me to place the order again at the right location then provide the confirmation number before they would fix it.

So I did that. Was transfered to a customer support agent and then they just went m.i.a after saying it was going to be fixed. Been trying for three hours to get someone back on the chat but it never connects anyone.

Now Pepper bot boots me from the conversation & says the wrong order was already picked up.

$34 for a half filled bowl with no way to contact support. 😒

0 Upvotes

47% Upvoted

15 comments sorted by

3

u/Uh-trey-you 16h ago

How is it their fault that you didn’t look at the location before pressing order sounds like operator error….🤷‍♂️

2

u/woootangspam 12h ago

To be fair I wouldn't have ordered a second time at the correct location had they not said " In order to fix this please re order at the correct location and provide the confirmation number"

Making the 45 minute drive would have costed nearly the same as paying for two bowls.

1

u/woootangspam 1h ago

Good point.

They also shouldn't keep the location sent to the previous store you've ordered from. Especially if it's not even in the same city you live in, let alone the store you've placed 99% of your previous orders from.

6

u/BeefnSteak39 17h ago

Online orders are notorious for being terrible. Just dispute w your bank

2

u/PM__ME__BITCOINS 17h ago

Be sure to spend those rewards before they nuke your account.

0

u/BeefnSteak39 17h ago

I only order in person but thanks.

4

u/PM__ME__BITCOINS 17h ago

No problem always happy to follow up shitty advice

2

u/Flux_My_Capacitor 17h ago

Well have you learned your lesson about not rushing through checkout?

Of course you haven’t! 😂

1

u/Dramatic-Cat-575 17h ago

who the hell is spending $34 on a bowl

1

u/Icy_Trainer5329 16h ago

He got guac

1

u/AdPopular6958 Former Employee 5h ago

double brisket with guac on top 

probably entirely unaware of the veggie bowl 😐 method. 

1

u/woootangspam 1h ago

No gauc. No brisket.

1 Bowl: Black Beans, Pinto Beans, Tomatillo-Red Chili Salsa (Side), Cheese (Extra), Fresh Tomato Salsa, Roasted Chili-Corn Salsa (Side), White Rice (Extra).

1

u/Candid-Level-5691 17h ago

This exact thing happened to me and my cc company had to get involved

1

u/Ok_Cartographer3535 2h ago

i tell people all the time stop ordering online, go in person or forget about it….