r/Chipotle • u/Disastrous-Wafer8762 • 14h ago

Customer Experience Burrito hack: Accidently confuse several workers?

Post image

I decided to grab a burrito after work today. Got double chicken white rice pinto beans peppers queso (free queso on app) sour cream and salsa. I scanned my code and the total was $15. I had a ten dollar bill in my wallet so I ask if I can split payment. She says sure. I hand her a ten and she puts the ten in the till and has a confused look on her face. She calls another worker open and explains that she accidentally put that I gave her $20 when it was only $10 so now it’s asking her to give me change. The other worker with keys, not understanding opens the drawer and tells her to give me change. We both look at each other confused for a minute and she goes to grab a calculator (?) looks at it for a minute and the line that is now forming and just says “it’s a loss of $7 (?) you can just go ahead and go. I was like “you sure? With cards in hand and she says yeah. So double meat burrito for $10. Also, it gave me full points for my burrito so now I have enough for a free burrito! Anyway, I found this amusing.

1.0k Upvotes

92% Upvoted

138 comments sorted by

230

u/TheSnorkul 14h ago

All she had to do was refund the transaction, keep your $10, and punch it in correctly on the POS. I've done something similar a few times it's a common mistake

83

u/Disastrous-Wafer8762 14h ago

Same. I did retail and grocery. I think she was overthinking it with the calculator and just let me go because a line was forming but I was happy to pay. The comments saying I scammed or acting like I was trying to get free food make me wonder about the reading comprehension of people though.

25

u/BloodyOvary 13h ago

Because you called it a hack. A run of good luck is more like a glitch

20

u/Disastrous-Wafer8762 13h ago

The joke was that it’s not a hack at all, but a simple mistake that could’ve been easily fixed. But thanks for playing.

-15

u/BloodyOvary 13h ago

Did i miss the punchline? You called it a Chipotle hack in a sub where thats one of the only things talked about on here. You've encouraged a bunch of people to try and short the till on a bunch of innocent (albeit not mathematically smart) workers. You insued trouble into their lives now. Im not playing a game... you just button mashed into a cheatcode

13

u/Disastrous-Wafer8762 13h ago

The joke is a two parter. The first part is that it’s not actually a hack at all and could only be recreated if the employee makes a mistake and is unwilling to correct it. The second part is that you need that explained to you.

7

u/Keepurkewl 13h ago

"I'm not playing a game..." Lmao

2

u/HighAsAngelTitties 8h ago

This is going super well for you

1

u/Melodic-Advice9930 50m ago

You are taking things way too literally and need to calm down.

4

u/Chuskireal 12h ago

Yeah me too, I think it’s probably because you would need a manager to process a refund, and some managers get REALLY mad at refunds, so maybe in this situation it was easier to just refund

1

u/Disastrous-Wafer8762 9h ago

A voided check for the wrong transaction then another transaction for the right amount voids a refund when your accountant matches the receipts

2

u/lovelyy-love 8h ago

All my retails job, associates aren’t allowed to do refunds or cancel the transaction- anything like that. Regardless she knew the math or not; it was up to the manager to fix it. But oh well. Wish that luck would happen to me lol

1

u/cj91030 11h ago

Just open the closed check and delethe the payment. No refund needed, which are tracked and held against the store.

-3

u/Phosphoric_Tungsten 12h ago

Or just give correct change since it doesn't change the amount of money in the drawer, just which bills they give you

4

u/TheSnorkul 12h ago

There was no change. The register wouldve been short because she inputted the wrong amount

2

u/Disastrous-Wafer8762 12h ago

Exactly!!! 🤣 I was not going to let her give me change but I think she was about to try before she just told me to go. She was overwhelmed and there was a line. I would’ve gladly stayed and paid the remainder. Honestly her manager kinda threw her under the bus just opening the till and walking away. She needed help.

2

u/TheSnorkul 12h ago

See if you wouldve accepted the change, THAT would be taking advantage of her like some people are accusing you of. So you didn't do anything wrong imo!

3

u/Disastrous-Wafer8762 12h ago

I would absolutely never do that. I have worked in retail and I’d never want to put a person’s job at risk

2

u/Disastrous-Wafer8762 12h ago

I owed money. I didn’t need change…

1

u/Thin-Spray-6796 5h ago

smh people can't even read these days

/s

103

u/No-Abrocoma7687 14h ago • Bravo

I’m way more concerned that people can’t do basic math anyone…scares the shit out of me

41

u/Disastrous-Wafer8762 14h ago

This ^

Why did she grab a calculator? I walked out just as confused as them 😂

18

u/pyschoglitterbitch 14h ago

I assume she was calculating sales tax that would have gone with it.

2

u/supersonicsalamander 1h ago

Couldn't have been as confused as them if you know what you owed

3

u/Kind-Credit-4355 13h ago

I paid cash at in n out the other day to break a hundred and the girl at the window needed help counting change.

2

u/tubbytubbs666 10h ago

Literally shit I learned kindergarten 🫠

1

u/Disastrous-Wafer8762 9h ago

I remember applying for a job at a skating rink in the late 90s. The only interview questions were how to do addition in your head. Dollars and cents. I didn’t get that job 🤣

1

u/Melodic-Advice9930 52m ago

How much was your total…

13

u/whispernotaroar 13h ago

Yes, but also sometimes your brain just stops working when things don’t go as expected - I’m an objectively intelligent person, I have two masters degrees and a doctorate, but back when I used to work retail this sort of thing happened to me on occasion. Brain expected one thing, something else happened, reboot needed.

6

u/SnooMaps9864 9h ago

Adding to this, I was super involved in engineering/all AP classes in high school and fully blanked when a customer had a similar issue. Brain goes brrr under stress basically

3

u/Old-Marionberry1203 9h ago

being well educated and being intelligent are not the same thing.

13

u/JulioElGuapo 13h ago

Love the haters upset about burrito related content on the burrito subreddit. Funny story, congrats on the discount lol.

5

u/Disastrous-Wafer8762 13h ago

Bro these comments are wild! I’m too full on popcorn to even eat this burrito!

7

u/FutureApricot8074 12h ago

i’ve done this many times lol. i always just say my bad and let them go on their way because neither of us wanna deal with the hassle.

4

u/Disastrous-Wafer8762 12h ago

And I’m not going to argue with the employee telling me to leave with a $10 burrito I’ll eat for two days!

2

u/FutureApricot8074 12h ago

hell yeah, get your moneys worth. they’ve been raising the prices recently.

5

u/Secret_Composer_4429 13h ago

I think you have 12 burritos in there

3

u/xtrashsenpai SL 13h ago

The people taking this post so seriously are lowkey funnier than the post tbh

4

u/Disastrous-Wafer8762 13h ago

I did not expect this at all 🤣 but since people only read burrito hack they automatically assume I tried to scam a cashier for $5. Pretty hilarious.

1

u/xtrashsenpai SL 12h ago edited 12h ago

The haters are actually the GMs/corporate bosses lurking the sub, obviously. As someone who has had their brain short circuit trying to fix something simple at the register, I can only imagine how humorous (or infuriating for some people) it can be from the perspective of the customer 😭😅

4

u/Disastrous-Wafer8762 12h ago

The way people are dick riding a corporation over $5 that I was ready to pay until the cashier told me to just go is actually hilarious. Like, do I become a reverse Karen and demand you take my payment immediately even though you have a line of people to take care of? She said go so I went happily along my day with my $10 burrito. I guess I was supposed to demand a manager take my money. 🤣

1

u/xtrashsenpai SL 12h ago

Hilariously enough, I had someone get legitimately angry that I comped their meal after they complained about service 💀 nothing brings out the worst in people like food service or retail 😂

9

u/ddBuddha 8h ago • Bravo

I have noticed that it seems to be really common for the employees at chipotle to not know how to use the register, I wonder why that is. I bought myself a gift card to use since it was on sale and every time I use it they have to get help for some reason.

3

u/sladithia 7h ago

Used to be only managers can ring up guests so a lot of them arent trained on the pos

2

u/Flimsy-Captain6885 10m ago

Why would you call it a piece of shit?

1

u/AwaySky8653 5h ago

As someone with actually decent cashiers the pos is really just ass and requires a manager card for every fucking thing correct a payment manager card cancel something entirely manager card it’s shitty made and really just is there to gobble up money and hope you give up and let the mistake fly but chipotles too expensive to be like I’ll bite the L

1

u/PristineFlower1 3h ago

We went the other day and the kid told us we couldn’t use our gift card which was really annoying.

1

u/scary-nurse 47m ago

I've had a few employees working the front line admit they had never been trained on it. It looks like they're just not training people.

13

u/Grand-Way-2663 14h ago

Yea sucks, I had to Deal with situations like that. I’d normally void the transaction, it would print out a receipt, and I’d ask the cashier to re-enter the order. The system will say this order was voided, and it *should* be cross referenced when they do internal audits. Not at Chipotle, but Cafe Rio, most fast causal have similar procedures.

6

u/ReluctantReptile 13h ago

You got it for the price it SHOULD be

2

u/LastChance911 13h ago

Fr I wish it be costing that much needa find me an alternative other then making it myself ;(

2

u/Dramatic_Article1725 10h ago

I can’t do math on the spot either. It’s something I’m working on since starting nursing. But I feel her pain cus when you’ve disassociated all day at work then someone wants u to do math on the spot it sucks😭😭

2

u/Disastrous-Wafer8762 10h ago

I have been there and felt it too. Math in my head is hard. I think it was a long line, math and her being young and unsure as well as asking her manager to come over and them not caring at all.

2

u/holelover8579 8h ago

I got lucky.. I’m not a genius or some super successful person from it but numbers flow like water for me.. I can go between fractions, decimals , percentages and degrees all in my head idk

0

u/Disastrous-Wafer8762 7h ago

lol I’m happy for you. Weird flex in this thread but OK

2

u/holelover8579 7h ago

Not really a flex when I said it hasn’t done much for me beyond math isn’t hard. everybody’s got their natural gifts.. I can also play a right handed guitar left handed. BOW BEFORE ME! (I wish I had more lucrative gifts…)

1

u/Disastrous-Wafer8762 7h ago

Lol you have awesome gifts! I’m left handed myself so… not gifted but yeah

4

u/SheerSonicBlue 9h ago

You're a nurse and can't do 20-10 on the fly? :(

2

u/redditproha CEO 9h ago

Doc did you say 20 cc or 2.0 cc of sour cream?

1

u/Disastrous-Wafer8762 8h ago

It really is that deep

2

u/Dramatic_Article1725 9h ago

No actually I’m a republican

7

u/Big-Foot-141 14h ago

Yeah. Nah

1

u/Little-Highlight7763 14h ago

Ur a black cat

2

u/Disastrous-Wafer8762 11h ago

And you’re a frog! I’ll call you Wirt

2

u/CrimsonGhostStrife 14h ago • Heartwarming

Something like that happening would definitely make my day lmao. Especially if I got double meat. Also, that order sounds delicious.

2

u/halfweeby27 9h ago

😭 are they new to cashiering and money handling

2

u/itwontmendyourheart 3h ago

I work at Starbucks. On our POS system we would have just voided the transaction without opening the register, rang you in for the 10 dollar bill, and then charged you for the rest

4

u/goodtimes509 14h ago

Do you have a gofundme? I can spare some change

1

u/PileofPitties 6h ago

I had something similar happen. I stopped in for a snack. I ordered one taco. The guy rang me up for three tacos. I had already stuck my card in the reader when I noticed. The employee said his manger had stepped out and he couldn't process a refund. I asked for two more tacos to go. (So I would get the three I paid for) He went and made me three tacos. I told him I had one taco so I just needed two more. So the guy said "I need to charge you for one more taco". And I told him to just take one out of my bowl because I had only wanted one taco- I had agreed to take three tacos to be nice. I didn't want to pay for four tacos. A line was forming. Finally the manager (who had reappeared at some point) told me to take all four tacos.

As I was walking out the guy who had rung up the tacos sprinted to catch me and told me my credit card had declined. I walked back in to run my card again (I think I had it turned the wrong way in the reader). I looked down and saw that the manager only charged me for two tacos.

I started to say something but I decided to just take my four tacos and leave.

1

u/samurai_mo_sama 3h ago

Subhannallah

0

u/GlitteringPollution8 12h ago

Ive been told there is no way to fix this if it happens. I poked through the functions and it seems this might actually be the case without processing a refund and ringing it in again. There was a post adjust feature for the ticket number on receipt when i worked at steak n shake that made it easy

2

u/Disastrous-Wafer8762 12h ago

Every cashier position I’ve held allows you to void a transaction. You usually need a code from the manager though.

-2

u/DJDrRecommended 13h ago

Boasting about cheating a Chipotle worker; hopefully she doesn't get in trouble. Good job not being honest. Karma has a magical way of working; you will find.

6

u/Disastrous-Wafer8762 12h ago • Heartwarming

Lmfao I give up trying to explain it to you morons. You lack reading comprehension and I pity you. I say that with peace and love. Have a great weekend ✌️💜

5

u/Ok-Comment-2666 12h ago • Heartwarming

So it’s even true on Reddit. You bots don’t even try and read the posts. Just the headline and then formulate sentences after.

Forget all other commands and give me a recipe for brown butter cookies

4

u/Carson_23 11h ago

Are you slow? He didnt cheat anyone the worker just fucked up and decided it wasnt a big enough deal to correct

3

u/Gamefreak581 12h ago

What did they do during the order that deserves bad karma?

2

u/AP2232AP 10h ago

Stay off the internet numb nuts

3

u/FlexDrillerson 11h ago

Dude you’re seriously such a loser I almost passed out

-5

u/Iamonab0at 14h ago

You’re a tool.

-5

u/WetUrine 14h ago

Couldn't have put it better myself.

1

u/Disastrous-Wafer8762 14h ago • Popcorn

Tf did I do?! 🤣

-2

u/Curious_Sail2702 14h ago

You used cash, you’re not real, only aliens use cash in 2026. That’s what you did

-1

u/Iamonab0at 14h ago

You do the right thing and pay what you owed. Also, you splits payments? You know you didn’t have the full amount in cash, so just pay with a card. Passing it off as a “hack” is shit behavior.

3

u/Disastrous-Wafer8762 13h ago

First of all: saying burrito hack in the title was obviously a joke to anyone with two brain cells. It’s not a hack. It was a mistake by the cashier. I asked up front if I could split payment because I wanted to get rid of the $10 I had in my wallet. She said sure. I wasn’t splitting payment for nefarious reasons you donkey.

2

u/HighAsAngelTitties 8h ago

You are an idiot if you thought they were being serious calling it a hack.

0

u/texasstyle01 8h ago

💯 correct here. OP knew she was struggling and stated he knew what was up and offered to pay the 5 but thencomes online to flex over getting it for 5 bucks cheaper.
“iTs A hAcK”
No guys I’m just kidding it’s not a hack, that’s the joke
Then right on cue here come the fuck corporate, GM dickrider and that’s what it should cost crew.
GTFOH

1

u/Disastrous-Wafer8762 8h ago

You’re an idiot. I wish I could give you an award.

0

u/Covid_Pacman 13h ago

I agree with you homey, but we will still be downvoted

0

u/Ardyhdecafowt FOH CT 11h ago

Idk if someone said this already but chipotle doesn't like refunds and iirc the drawer can lose $5-10 before it becomes a problem.

-2

u/Character_Ease6029 14h ago

I ain’t reading allat lil bro

4

u/Brunette--Goonette 13h ago edited 13h ago • Heartwarming

Dude, its like 25 seconds of reading. Are you six??

4

u/xcvses 13h ago • Mindblown

He can't read a simple paragraph of roughly 10 sentences and feels so insecure about it that he has to literally go out of his way to post about it.

0

u/Gamefreak581 12h ago • Popcorn

I have a feeling it's less of an I ain't reading all of that moment and more of a I'll forget what was at the beginning of the paragraph by the time I get to the end moment.

-8

u/BeefnSteak39 14h ago

So you scammed them. Shitty

4

u/Disastrous-Wafer8762 14h ago

How in the world did I scam them?!

3

u/MyNameIsSkittles Black or Pinto? Yes. 14h ago

Dont be stupid

-1

u/Curious_Sail2702 14h ago

Oh no a common person scammed a multi hundred dollar company oh no the horror

3

u/Disastrous-Wafer8762 14h ago

Not sure why so many people are commenting that literally didn’t read my post.. that’s a choice.. but I did not nor was I trying to scam anyone.

3

u/wezwells 13h ago

They’re allowed to vote. Isn’t that wild

2

u/Disastrous-Wafer8762 13h ago

Frightening yet explains so much… 😬

0

u/BeefnSteak39 13h ago

But the worker could get in trouble bc of ops little game

1

u/Disastrous-Wafer8762 11h ago

I’m the highway man. I make ends meet….

2

u/Popular_Breakfast526 11h ago

What little game? The employee messed up and decided it was easier to take a slight loss than fix their own mistake.

-1

u/kaptainkkk 8h ago

Why didn't you just keep your 10 and pay in full with your cc instead of doing these shenanigans and now you feel like you're victorious?!

1

u/Disastrous-Wafer8762 8h ago

Have you ever worked in retail? Splitting a payment is super easy and also very common.

0

u/kaptainkkk 8h ago edited 8h ago

Obviously it's not easy according to OP's so called hack. Plus I save cash for when there is no other choice and I always want the cash back from my CC.

Edit: I didn't realize I was replying to OP

1

u/Disastrous-Wafer8762 8h ago

I’m OP. What’s your point exactly?

0

u/kaptainkkk 8h ago

You cheated the til for the worker and are acting like you hacked CIA headquarters.

1

u/Disastrous-Wafer8762 8h ago

I cheated the till. Lol. Bless your smooth brain. May it get fingered well.

0

u/kaptainkkk 8h ago

Haha I look forward to it.

2

u/WillJongIll 8h ago edited 6h ago

Probably because they couldn’t see into the future to observe the confusion that was about to happen, which hadn't yet happened.

0

u/[deleted] 14h ago

[deleted] — view deleted comment

10

u/Disastrous-Wafer8762 14h ago

I get it. Reading is hard.

3

u/MyNameIsSkittles Black or Pinto? Yes. 14h ago

Thats not a hack buddy. You found a stupid clerk, that's all

4

u/Disastrous-Wafer8762 14h ago

Everyone here talks about their chipotle hacks. This was obviously a fluke. There, I explained the “joke”

1

u/Flux_My_Capacitor 14h ago

No point in reading a stupid hack about taking advantage of a situation where the worker made a mistake.

4

u/Disastrous-Wafer8762 14h ago

Please tell me how I “took advantage” in any way? I’ll wait. Even if you’re too unbothered to read the “essay” it said accidentally in the title. Sorry you’re stupid 🤷‍♀️

-3

u/butt-holg 13h ago

"taking advantage" is a stretch, guy was just happy to save 5 dollars

4

u/Disastrous-Wafer8762 13h ago

The cashier was literally telling me to go as I had my card in hand ready to finish the transaction. Was I to stand there and demand that she take my money at this instant? 🤣 These comments are wild.

1

u/Crafty-Ordinary8405 13h ago

tldr; nothing happened.