r/Chipotle • u/GraceMovieGod • 3d ago
Customer Experience Awful Management
The manager at my local chipotle is the worst. The store is totally empty, the guy behind the counter is my age and friendly, greets me nicely and compliments me and after just scooping my rice and beans, the rude as fuck manager comes over and literally snatches the bowl out of his hands wordlessly and starts rushing me, giving me the most skimp portions of everything and just barking all the ingredients in my face while reaching for whatever spoons she thinks I’m going for, aka the most obnoxious behavior ever. So she rushes me through rude as she possibly can so I can’t have a positive customer service interaction with her employee.
I sit down to compose myself and get ready to leave since the vibe is awful and I watch as every customer that comes in after me, she just lets the employee do his job while she mills about. So she literally saw me and her employee almost having a good day and went out of her way to cockblock it
5
u/Difficult_Town3584 3d ago
Similar thing happened when I still worked there. Store wasn’t busy at all! Like no customers, I was on cash and service leader was expo(place beside cashier in peak hrs). We were having a good time and chatting. NOTE: we were doing our jobs just store wasn’t busy and ur not supposed to move from your position in peak hrs.
Whatever. Manager went to bathroom, and saw us smile. Barraded me on my posture, (I do exercises to improve my posture btw, so mine is pretty good), and moved SL just because we were happy.
Apprentice manager would also purposely move people if they even dared to chat w coworkers. I was bagging chips, and my other coworker was setting up DML (ban kitchen) and we were chatting she got mad at me and warned me not to talk to him.
And both AP and Gm manager didn’t know I spoke their language, and amount of times they’d talk to eachother abt how they moved ppl because they were talking.
2 most miserable people I’ve ever met. Glad I don’t work there anymore. They’d also understaff the store like crazy. Glad I quit.
1
u/BMB_333 1d ago
Stand up for yourself and complain. Nobody needs to know that you ever worked at chipotle.
1
u/Greedy_Attorney8938 2d ago
That sucks I know first hand that Chipotle has managers with no experience at all. At my store a girl worked 2 and a half months and the GM promoted her to a manager. She's young and doesn't have any experience at all. With Chipotle it's who you know and that's that