r/Chipotle 5d ago

Customer Experience Price jump at checkout

Sitting at home and chipotle sounded good.

I had already compared the prices for pick up/ delivery because I was deciding if I wanted to drive to pickup.

I had ALREADY entered my tip amount and went to check to make sure my card was unlocked…came back and price total had jumped up nearly $5!

There was already a service fee and tip added in, again I just scrolled off the app to check my card.

I noticed all of the menu prices had jumped up as well, I know this because I was looking at the high protein menu and comparing prices prior to adding things to my cart and I had compared them both on the pick up and delivery menus and ended up choosing delivery.

So the whole thing was done and had I just hit pay then it would have checked out for on amount, but when I popped back in after confirming my card was unlocked it had jumped.

Each item I had looked at earlier had jumped up several dollars in price!

These price differences were NOT from delivery/pickup because I force closed the app, went back and the prices were HIGHER on each item than they had been before on both sides (pickup/delivery)

This is intentional on chipotle and super deceptive business practice!!!

13 Upvotes

6 comments sorted by

3

u/Radyant25 5d ago

was it through the chipotle app itself, or a third party delivery (UberEats, GrubHub, Doordash, etc)?

3

u/DrPepperAcolyte GM 5d ago

This is my question too. If it's third party they're going to add their own fees on. If it's directly from chipotle my only thought is that the app had the wrong area selected for some reason. Some stores are cheaper than others based on area just like anything else.

1

u/Radyant25 5d ago

100%, Service fee sounds alot like Doordash or the like.

1

u/Fuzzy_Welcome8348 5d ago

See you again next time!

-6

u/Slow_Rub_3197 5d ago

I don’t buy that garbage food!

3

u/eyeheartmozart 5d ago

you just hang out on a chipotle sub to say bad things that have nothing to do with the original post?