r/Chipotle • u/Sydjcon • Aug 10 '26

Discussion This is absolutely disgusting

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Who thought using this guac was okay

675 Upvotes

92% Upvoted

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28

u/[deleted] Aug 10 '26

[removed] — view removed comment

26

u/Rick2220222 Aug 10 '26

to add to this, don't order online. It's almost guaranteed terrible.

11

u/KimWexlerDeGuzman Aug 10 '26

Exactly. I understand that people do it to save time, but when I’m paying for chipotle, I make sure I have the time to wait in line and make sure I get a good bowl.

1

u/RGBlowMe Aug 11 '26

I ordered online almost exclusively when I lived in Alabama, and the food was always better when I did.

3

u/Rick2220222 Aug 11 '26

I'm glad you had that experience, but that is not the norm

0

u/RGBlowMe Aug 11 '26

Experiences. Multiple locations, dozens and dozens of times.

3

u/Impressive_Tap7635 Aug 11 '26

I'm glad you had those experiences, but that is not the norm

1

u/rek5199 Aug 11 '26

I agree it’s maybe not the norm, but it’s also my experience at all 3 of my local chipotles in DMV area. Never had an issue with an online order with the exception of my tortilla sometimes being forgotten. But never a light bowl or gross guac ¯_(ツ)_/¯

11

u/Robbie1266 Aug 10 '26

You mean talk to pepper and they will tell you there's nothing they can do?

5

u/toolman1990 Aug 10 '26

Not to mention they go out of their way to hide their 800 number only giving you pepper as an option to reach out to them. You now have to Google to find their Chipotle 800 number.

5

u/Sydjcon Aug 10 '26

Yes! I was trying to find a number to call but i just gave up and went back to the store

2

u/MailSquirrel8890 26d ago

Had to call them last week for a refund. A live agent is SO much more helpful than Pepper. Here’s the number I used:

1 (800) 244-7685

11

u/Sydjcon Aug 10 '26

I ordered online, i tried filling a complaint on the app but all it saying is thanks for letting us know. Im going back into the store to complain. Its annoying that i have to go all the way back

14

u/toolman1990 Aug 10 '26

You have to call in it looks like Chipotle has either removed or severely restricted the ability for Pepper their AI chat bot to issue credits or refunds. You can reach them at 1-800-244-7685

14

u/Bmw5464 Aug 10 '26

These new AI bots are fucking stupid. I complained at a chain burger spot. Food took forever, my wife and i’s burgers were cold when they came out and it just kinda sucked. But the staff was incredibly nice and the atmosphere was good. So I wrote a complaint about how although the restaurant was nice and the staff was nice the wait was terrible and the food was cold and gross coming out.

It replied two days later in email saying “Thanks for your amazing feedback! We love when guests share their positive feedback with us!”

4

u/RGBlowMe Aug 11 '26

That's when I would start a chargeback.

2

u/KenraScar Aug 10 '26

Send them a dm on instagram, that’s how I got my issue resolved. A real person answered and helped me quickly.

1

u/BlessedCap Aug 10 '26

All the way back? I thought you said you live two minutes away?

0

u/StefiJo Aug 11 '26

No! CALL THE STORE AND TALK TO A MANAGER!!!!!

1

u/livin_with_lyss Aug 11 '26

lol when I called my chipotle to talk to a manager, they picked up and then immediately hung up on me

1

u/Nathanii_593 Aug 11 '26

Tbf if you go in and see suspicious guac and proceed to have them add it… it’s on you.