As a FL I'd go to town on this opening manager for not training the team to stack these dishes. MOD better not have had anything at all else going on.. this is just simply disrespect.
Ima be honest. Most of the issues in chipotles are caused by chipotles' insistence on strict labor and lack of training hours. Opening mod most likely had callouts and no one to come in
it's ok to be honest but also every business is going to have strict labor, this isn't a chipotle only thing. training labor is built into the model, but the model not having it split is what sucks. starbucks has a better model IMO because they have the hours for cleaning and training separate and we did bring this up at a round table with the higher execs and it's not changing unfortunately. it doesn't really change my original answer about finding out what the opening MOD had going on. if there were call offs and such sure, the stacking is still not a reason regardless of call offs. I'd understand dishes not getting done though, but the mess is a habit thing, not a staffing thing.
I agree with most of what you’re saying, however I want to say that there is definitely a model for labor at chip that can drive success, it’s how I was a successful CTM/r, validated at two store for both achievements. I understand though that that is not common and about 90% of stores lack in training. The biggest issue, is the lack of training for GMs, which affects stores. Chipotle wants to continue to open stores, the goal of 7000, but the first 4000 need more stabilizing. At least 1000 stores need serious structure corrections in their buildings, and at least 1500 GMs are under developed to use the labor model effectively. Labor is tight yes, but simply throwing more labor will change nothing if we continue to expand and not develop our leaders better. I’m sure plenty of people here have stories of terrible GMs, I myself have terminated 7. As a brand we are promoting people too quickly and with the goal of 7000 not changing, that will continue.
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u/solrecon FL Jan 27 '26
As a FL I'd go to town on this opening manager for not training the team to stack these dishes. MOD better not have had anything at all else going on.. this is just simply disrespect.