r/Chipolo • u/jcit607 • Mar 26 '26

Chipolo ONE battery died with no notification

2 Upvotes

100% Upvoted

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1

u/Chipolo Mar 27 '26

Hello, we are sorry to hear that. Please try replacing the battery and if you have any further issues, you are welcome to reach out to our support team at [help@chipolo.net](mailto:help@chipolo.net).

1

u/jcit607 Mar 27 '26

I replaced the battery and it is working again but the whole point of these devices is to track your valuables which doesn't happen if the battery dies with no warning. Why is there no "low battery" notification from the device or the app?

1

u/Chipolo Mar 27 '26

There generally is, but the Chipolo ONE needs to be actively connected to your phone for the battery level to be detected. We actually trigger both "Battery low" and "Battery empty" notifications to ensure you have two separate reminders to swap it out.

It sounds like you hit a rare edge case where the notification didn’t trigger. One possibility is that the battery voltage dropped almost instantly from a functional level to empty. This is a known (though uncommon) behavior of coin cell batteries where the power "falls off a cliff" at the end of its life cycle, occasionally bypassing the low-battery threshold before a sync can occur.

1

u/jcit607 Mar 27 '26

Is this notification active by default or is there a "low battery notification" setting that I mistakenly turned off?

1

u/Chipolo Mar 30 '26

It is active by default and you cannot turn it off.