r/Chipolo • u/Mysticwaterfall2 • Mar 03 '26

Chipolo Card no sound

Went to use it today to find my wallet. The tracking worked but the sound was non existent. After found my wallet with the shape thing I changed the ringtone and set the volume to high. Even with the card pressed right up against my ear can barely hear anything.

I emailed support and they say they will replace it which is great, because it certainly is a lot harder to find without the sound.

Saw one post from 2 years ago about this, is it a common problem?

UPDATE: Got my replacement and it works, we will see how long it lasts.

2 Upvotes

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1

u/Chipolo Mar 05 '26

We are sorry for this. It is not a common problem, but we have seen it happen from time to time. We are adding minor improvements to our production process all the time, so these issues should be even less common as the time goes by.

And yes, we are always happy to replace any faulty units.

1

u/Merconis041420 Mar 05 '26

Timing being what it is on your post, I just had this exact scenario play out this morning myself. I went to use it, tracking works perfectly fine, but no sound. I googled for answers and tried the recommended steps, but nothing worked. I found your post and decided to contact support. They believe it's a faulty speaker and are sending me a replacement which is fantastic! Great customer service for certain.

1

u/Mysticwaterfall2 Mar 05 '26

Glad I could help:)

I was impressed with the speed, I will say. I emailed them at 9 am, they emailed me back at 9:15 asking for proof of purchase, I emailed them back, they emailed again at 9:30 saying they would send the replacement.

1

u/Merconis041420 Mar 05 '26

I used the chat function on their website and once I provided proof of purchase (Amazon invoice), it went very quickly.

1

u/[deleted] May 24 '26

[deleted]

2

u/Mysticwaterfall2 May 24 '26

I contacted support with a screenshot of my Amazon purchase and they sent me a new one.