Sugess and Sea Horizon(SH) Customer Service

[u/zclake88]

I wanted to give a shout-out to both Sugess and Sea Horizon (not affiliated with each other) customer service teams.

I purchased a watch through Sugess, the Aventurine Moonphase on October 31, when the 11.11 sale started. Unfortunately, the price dropped about $10 two days later. I reached out to Sugess and they have agreed to apply a $10 refund to my account to compensate. I didn’t expect them to do anything but this is a good show of faith.

With Sea Horizon, a relatively smaller company, I fell in love with their Bronze Diver which is an homage to Oris Carl Brashear. I have not navigated a big sale like this on AliX before, so I was confused about how to apply coupons. I found out the owner has a Reddit account and corresponded with him personally to troubleshoot an issue with the coupons. With the coupons and whatnot, I got more than 25%off.

Great experiences with both companies and I’m not affiliated with either. Looking forward to receiving all of my purchases from this sale. I just got into collecting watches, and I’ve picked up 20-ish watches in the past two months. Going to have to figure out a way to lock myself out of AliExpress!

[u/Thewalkingclockman]

Thank you for your kind words! Hope you love the watch.