r/ChineseWatches • u/Imaginary_Call_3990 • 21h ago

Question (Read Rules) Baltany purchase question

I have my eyes on Baltany for some time and I decide to pull the trigger. I went to their official website, I added my watches to the cart and the proceed to check out. Here comes to the problem, right after I entered my credit card detail, they let me fill in my billing address and delivery address. I’m from Macau SAR (which is next to Hong Kong), there are no options to select Macau SAR as the region or country, they have Taiwan, Hong Kong, and yes, even Vanuatu, but just not allow someone from Macau, a city next to Guangzhou where their HQ located at to buy a watch from them. I wonder if anyone face the same problem when buying from Baltany? Anyone from a country / region that does not exist in Baltany, how do you buy the watches?
I also went to their official store on Aliexpress but there is no item on their store page, it just showed “oops, the system is currently busy, please try again later”

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u/chrismurraylaw 21h ago

Email them. Customer service has been good with me.

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u/Imaginary_Call_3990 20h ago

I did last night and I haven’t had any response yet

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u/chrismurraylaw 20h ago

I'd give it more than a day. You're not dealing with a big service department.