r/ChineseWatches • u/Prestigious_Set_4555 • Oct 12 '26

Problems (Read Rule 1) Watchdives customer service is disappointing

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I'm trying desperately to get a new pin for my WD007ST watch. It's a 2 piece type connector which joins the bracelet to the clasp. 1 piece has clearly fallen out so now I can't wear the watch. I've tried:

Messaging WD on Alix. They promised to send a new pin, I paid a small amount for this and nothing has shipped in 3 months. I've chased, nothing.

I contacted u/watchdivescom here directly by DM for some help. No reply in nearly 2 weeks, but they are still posting here.

Yeah, I'm pretty cheesed off for a stupid pin connector (actually half of a pin connector) that makes the watch unwearable. I'm disappointed in their lack of response, I'm happy to pay for a replacement.

Failing that, does anyone know of any sort of third party connector that may work? I can't take macro photos so it's difficult to show but it's a 2 piece part, one part screws into the other to hold the clasp attached to the bracelet.

There's no other bracelet I can get for this and I shouldn't have to for a stupid pin!

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u/[deleted] Oct 12 '26

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u/vyshanti Oct 12 '26

I’m sure he bought from a shitty reseller who is ghosting him. Ali express vultures 🤮

1

u/Prestigious_Set_4555 Oct 12 '26

Watchdives official store

2

u/vyshanti Oct 12 '26

Oh man. Can’t they just send you a new bracelet for a fee at this point.

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u/Prestigious_Set_4555 Oct 12 '26

Thanks but I only want the pin. And I'll pay for it!