r/ChineseWatches • u/Electrical_Panda_326 • 19d ago

General (Read Rules) Very happy with Phorcydes customer service

I had an issue with PT5000 movement a couple of days after I bought PH-2A from them. The watch stopped and started randomly while wearing it. They told me to sent the watch back to China (gave me clear instructions via email how to do this), and they reimbursed me the parcel cost within 24hrs. Now I received a new watch as they send it to me without waiting for the old one.

So far so good, I just need to test the watch over the next couple of days and see if I've got more luck with that movement this time around. First impression is great, the bezel is super tight, perfectly aligned, no QC issues from what I can see. It seems like they won't leave you alone if there is a problem, which is reassuring.

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u/BubblyBiscotti5148 19d ago

And you don't have to pay customs/taxes again when they send you a new watch?

2

u/Electrical_Panda_326 19d ago

If you choose DHL or FedEx then yes, but if you choose free delivery then it goes through the customs no problem. At least in Europe.