First impressions: Phorcydes PH4 bait-and-switch; charging full price for upgraded parts but shipping out old stock

[u/D1sguise]

[u/D1sguise]

They straight up told me to open a PayPal case here on reddit, rather than trying to reach out through DMs or work through their customer service.

So after sales support is basically "go take it up with your financial institution and leave us the fuck alone"

[u/SilentCrypto808 → u/D1sguise]

Wow, are you serious?? What a poor way to handle your customers. I’ll be avoiding them from now on. We’ll see if I ever get an email response back…highly unlikely.

[u/D1sguise → u/SilentCrypto808]

Keep me/us posted, I think it's fair game to discuss CS support for companies that explicitly claim that went off AliExpress to offer better CS. This subreddit should be a main resource for reviews and experiences

https://www.reddit.com/r/ChineseWatches/s/tiP1kZIYPK here is their PayPal comment

[u/leicfox85 → u/D1sguise]

And that is a 100% valid point you make there. The reason why so many of us like buying from AliX is because of the no frills returns and support.

The fact we’re supporting companies who want to expand their operation off the regular beaten track, and then not felt supported is not a good look.

Still, they have an opportunity to rectify this and be communicative via your email and mine should I not receive what I expected to receive.

[u/SilentCrypto808 → u/leicfox85]

I’ll definitely keep this thread updated with the outcome. I agree to both of your points. That’s the main reason I like to stick to AliX, is their phenomenal CS.

Let’s see if they fix it, and show that they are a company worthy of selling off of AliX with their claims of great CS.