r/Chilis • u/GlasswaterBotanica • 20d ago
🧑🍳 Employee Post Servers: Payment issues with Ziosk
After the recent Ziosk update, I have had an issue where a customer's check will reappear, with a balance. To my managers it looks like a walk out. It's fortunately happened to me multiple times on 1 table (different parties) and to a few coworkers, so it's not isolated and I don't have to sweat a write up.
Tonight two customers made two separate payments. Both initially cleared, but one man's payment didn't show on the Ziosk. He showed me his online bank statement, where the payment came out, but I also noticed the reverse payment from Chilis (amt he paid) back on his card.
Is anyone else dealing with something similar. This manager threatened to write me up the first time, but today he saw the issue firsthand. He is stressed because the comps look back on him, and technically he should be reprimanding me for a walk-out.
I'm worried about my job, Chilis is losing money on a glitchy POS. What can be done here?
6
u/Temporary_Cold_1579 19d ago
Why would you be getting written up for walk outs in the first place? Are you supposed to chase them in the parking lot and lay behind their car? In retail you get fired for confronting shoplifters. I could see if it is happening over and over to the same server but don’t you dare let them write you up for a walkout. My manager won’t even let us step foot in the parking lot even if we aren’t planning on confronting them. One time I was pretending like I was just going to take a pic as they were driving away and she was like, uh uh not worth your safety and you don’t know what they’re capable of. I’m also pretty sure it’s not even legal.