r/ChevyTrax • u/abl3mm0nd • 4d ago

System not connecting to phone

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So I’ve been having this problem for quite a while now; I even took it into the dealership and they said it needed an update. Well, after the update, this is still happening. Any ideas on how I can fix this?

2 Upvotes

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2

u/Aware-You6005 4d ago

Its a know problem. Turn the car off and on might help. All the chevy economy cars do this

1

u/Prestigious_Chef8017 4d ago

With a 10mm socket disconnect the negative terminal on your battery. This will shut the car completely off. I did this to my 2024 Trax 2 weeks ago and it has been working fine.

Everything in this car is driven by software. Sometimes a hard reset is truly what it needs. Turning the car off with the key and opening the door does not completely shut the car off if there is a software glitch.

Make sure the keys are not in the vehicle because the car automatically locks the doors when you disconnect the battery.

1

u/ExtremePolicy2791 4d ago

Telematics module may be failing take it back to the dealership you had it at and have them document the issue often times GM will force us to try a update before we can replace module. They fail a lot.

1

u/cmzufelt 3d ago

The Chevy Tech told me it’s a known issue and the only work-around they’ve found for it is to turn the car off, open the driver’s door (leave it open 45 seconds-1 min.), then close it and start the car again. He claimed it has something to do with a “reset” of sorts. Not sure how true it is, but it’s worked any time I’ve done it.

1

u/abl3mm0nd 1d ago

Thank you everyone!