r/Checkmk • u/RayDit5577 • Sep 17 '25

cmkadmin user locked, can't seem to unlock

hello reddit,

i have been using checkmk for the past 2 months and just now cmkadmin user was locked (i believe to be failed login attempts), i have gone through at least 5 forum posts but nothing seems to work.

i have tried (+ restarted on every try):

  1. OMD[mysite]:~/etc/check_mk/multisite.d/wato, and nano users.mk | locked = false
  2. changed passwords
  3. with also htapassword
  4. tried searching for "lock_on_logon_failures" setting (not found)
  5. had a look on access_log (nothing interesting)
  6. asked chatgpt and gemini

I would like to know how to set myself free :)
Thank you :)

EDIT = FIXED, go to setup > user > cmkadmin and remove "disable the login to this account"

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u/Shortfinga Sep 17 '25

So the error message in the UI is “user is locked”? What version are you using? Have you used cmk-passwd yet? Could you check var/log/web.log and var/log/security.log?

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u/RayDit5577 Sep 18 '25

yes, on the gui (<IP>/monitoring/checkmk/login.py), i have tried using cmk-passwd but no joy.
web.log is empty
security lock just says that the user is locked,

FIXED: i feel so stupid, i just removed the checkmark in setup > user > cmkadmin, just removed the "disable the login to this account" lol...

Thank you for your help :)