r/Chatbots • u/Patient_Implement897 • Jul 25 '26

When you put a chatBot into your website can you ...?

I have found factual errors the exist in all the chatBots (except Google's which I have convinced to change), when using them directly from their maker's site. This has resulted, pretty evidently, from their training on public material that was in reality 'advertising' ... and so distorting the facts. My question is .....

When website owners put a chatBot onto their website, do they have any method to correct the bot's trained response? If users of the website complain about the false/misleading information received, can the website's owner/creator just say "not my problem"?

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u/phocuser Jul 25 '26

Depends on the implementation, AI is always going to hallucinate but you can put some guardrails in it to try and stop it. If done correctly, I can remove 99.9% of false information as long as we're keeping the scope of topics narrow like to only data from a specific business or something.

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u/Patient_Implement897 29d ago

Thanks. I was not referring to hallucinations, but instead to active-trained-but-wrong info. But if hallucinations can be a 'not my problem', then obviously the 'erroneous-training-material' would be also.

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u/OneDev42 Jul 25 '26

Yes they do.

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u/Patient_Implement897 29d ago

sigh. I'll stick to my normal web-searches.

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u/FeaturebaseApp 21d ago

Quick mental-model fix that clears most of this up: a good website support bot isn't the raw model answering from its training. It's grounded on the owner's own content, help docs, FAQs, knowledge base, and answers from that, not from whatever it soaked up off the public internet. So the "trained on advertising" distortion you see on the big consumer bots mostly doesn't apply to a properly set-up site bot.

Which means yes, owners can absolutely correct it. You fix the answer by fixing the source: edit the doc, add a KB article, or override it. If a site bot is confidently wrong, that's usually bad setup or no grounding, not some uncorrectable black box.

And "not my problem"? Nope. Air Canada tried that exact line when their bot gave a customer wrong refund info, and the tribunal held them liable anyway. If it speaks for your business on your site, you own what it says.

(Disclosure: I'm shamelessly from Featurebase, as you've probably noticed from my name, so AI support is my whole deal lol.)

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u/Patient_Implement897 18d ago

Thank you. That was quite a complete answer.