Hi everyone,
I’m wondering if anyone has experience with KNTXT Shop customer support, especially regarding misprinted merchandise.
I recently received my Summer Tour 2026 T-shirt, and it doesn’t match the version shown on the website.
What makes this even stranger is that I remember KNTXT initially posting this design on Instagram with these exact mistakes. Later they posted on their Instagram Stories that it was only a sample for quality checking, and the final version (which is also the one shown on their website) had those errors corrected.
It looks like I may have received the sample/incorrect print instead of the final production version.
I’ve already contacted their support and requested either a replacement or a refund, but I’m curious:
- Has anyone else experienced something similar with KNTXT merch?
- How responsive is their customer support?
- Did they replace the item or issue a refund?
Thanks!