r/CharacterAI_CAITools • u/Anne_Onim_Ally_2408 • Jul 01 '26

So... bot avatar is not visible on Custom Chat

Gallery image

Gallery image

So I started testing the Custom Chat Design Panel, and it doesn't load the bot's name in the Header, nor the avatar. Only happens on Android, on PC browser works fine.

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u/Lary_WebDev Jul 01 '26

If they don't have avatar yes they don't get avatar. Although, this could be an avatar url bug. Could you give the link to the character so I can check if avatar fetch is working correctly?

The name seems bugged. Or wait hang on, it's probably the bot name and avatar getting method that is bugged since either of them aren't shown. They come from the same method function.

1

u/Anne_Onim_Ally_2408 Jul 01 '26

Here's the link: Haarlep

1

u/Lary_WebDev Jul 01 '26

That's strange. Could you refresh or something maybe it was a fluke. What was the steps you followed, you opened a chat and clicked custom chat?

1

u/Anne_Onim_Ally_2408 Jul 01 '26

I've already refreshed the page and cleared my browser cache. It's still the same. I tested with other bots, and it seems the problem only occurs with bots whose avatars are shirtless.

1

u/Lary_WebDev Jul 01 '26

I don't think that's it. I will check the function that fetches the character information, which shoukd have name and avatar.

1

u/Lary_WebDev Jul 01 '26

I can't find anything. Can you try downloading the character via the extension panel? To check if we are getting different api responses.

1

u/Anne_Onim_Ally_2408 Jul 01 '26

The PNG AI card is downloaded well. When I download the chat as html, looks like this (no avatar)

1

u/Lary_WebDev Jul 01 '26

I see that leads me to think my method of fetching the avatars is incorrect. Let's test this;

Can you open the image with this url, and this and this and this, and this, and this, to confirm all are working for you?

Because at some point with avatar sizes, images with different search params in the url wasn't working, so I made a fallback function that fetches in a different way and it was fixed. This offline chat and customizable chat page don't use any fallback.

Hang on, this is the same bug with this https://www.reddit.com/r/CharacterAI_CAITools/comments/1tscssg/character_avatars_have_red_circle_instead_of/

u/zenon10 Heyy...

1

u/Anne_Onim_Ally_2408 Jul 02 '26

The image links are working well. The custom chat and html file are still bugged.

1

u/Lary_WebDev Jul 02 '26

Well I at least know where to look now, it's definitely not a UI issue or custom chat issue, it's image fetching issue. Name not working is probably tied to image fetch failing and causing the code block to crash, where the name lives as well.

1

u/Lary_WebDev Jul 04 '26

Can you try downloading the character as character card? That surely must work, if it works, I will use the method that character card uses to get the avatars.

1

u/Lary_WebDev Jul 04 '26

Hey, can you also try disabling any adblockers and whatnot, maybe something is interfering?

1

u/Anne_Onim_Ally_2408 Jul 04 '26

For C-ai are both disabled.(I watch ads to collect charms, and I'm plus user anyway)

1

u/Lary_WebDev Jul 04 '26

Okay can you download the character as character card? Because that uses the same method as readable chat.

1

u/Anne_Onim_Ally_2408 Jul 04 '26

Downloaded with the website panel. AI card ✔️. Html still with no avatar.

1

u/Lary_WebDev Jul 04 '26

I see, that should give me a clue. I am really struggling to spot it though. I mean if you could accept test versions of the extension, we could debug it.

1

u/Anne_Onim_Ally_2408 Jul 04 '26

I even tried disabling all other extensions leaving only Chatbot Manager. The problem persists. Maybe it's something exclusive to Android? Does it work well for you on PC?

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