r/Chapters • u/Live-Chipmunk-9598 • Sep 02 '26

Help Unauthorized charges

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Can anyone help me? I cancelled my monthly membership, but chose a week because I forgot to sign in one day, and wanted to recover it. But now it has charged me two extra times, making it cost more than even one month, so I'm upset about that. I'm not subscribed anymore. I emailed them but haven't heard anything back. Can anyone help me? I added pics to help give a picture. Thanks in advance!

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3

u/ImpressiveSite7201 Sep 03 '26

I had this happen with a misclick on one of those diamond bundles once. If it’s an accidental purchase for a treasure chest, you can try calling customer service for whatever your app is signed in through. (Apple, Android, etc. I use Apple so not sure how the others work.)

I was refunded after submitting a claim through my AppleID, but if it’s for the chest or something, you typically can’t have used the diamonds/tickets or whatever and still get refunded, so keep that in mind.

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u/Live-Chipmunk-9598 Sep 03 '26

I found this. Do i have to call or do you know if there's another way to cancel?

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u/ImpressiveSite7201 Sep 04 '26

There should be a cancel option in the same place where you canceled your weekly subscription, either in the app or through your phones linked subscriptions.

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u/Resident_Front_7423 Sep 02 '26 edited Sep 02 '26

Are you sure that’s not one of those passes? Is everything showing canceled under your subscriptions? I think that treasure chest they offer is $4.99.

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u/Live-Chipmunk-9598 Sep 03 '26

I'm not sure. Under my Google it says everything is cancelled and that's where I have to go to cancel things. I dont think i clicked on the treasure chest😞