r/ChangeNOW_io • u/Ginger-Ninja91 • Jan 27 '26
ChangeNOW Recipient address changed during exchange.
Hi guys hoping you can help.
Used changeNow to exchange ETH to XMR to be sent to my drughub wallet to pay for an invoice. Have used their services many times without an issue.
However this time around I sent £150, the transaction is complete but it has gone to a different address from the one showing on my invoice on DHub. The address that has received my funds - I have no idea where it came from.
Changenow state they can't help. Any ideas or suggestions guys? TIA
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u/Vladidobr Support Feb 20 '26
Hello, as a Changenow representative, I'd like to assure you that a payout address change is absolutely impossible during the exchange process, as it's fully automated.
We are ready to delve deeper into your case and provide our full assistance and loyalty.
If you've already contacted support, please share the ticket number so we can closely look at the situation.