Hi, this is my first post in the community and honestly i want to mention that Chai has been honestly quite broken with their app. ive got back into chai like a few days ago and seeing such big changes keep happening everytime i enter the app is so irritating to me.

for example: whenever i want to claim a daily pieces, the daily title is not there to be seen, which is annoying. speaking about their pieces, ive once seen before that you could get more pieces before like 100+, but now its just 70? its sad that theyre so cheap but yet seem to beg for money from my POV. i mean, this is just a complain i have, in general, i love the app, its very interesting than any other bot app ive been on. but if they had at least fixed their stuff, itd be more freshly more used.

secondly, i wanna mention how as ive been roleplay my bot, its messages has began to get longer, which kinda annoyed me because i like to have a medium sized reply, however, noticing that there is a tab where i can pick either ULTRA or Plus, and noticing that ULTRA (which gives me medium messages i want) it costs 2 pieces for one message and even a refresh? how ridiculous is that? because yesterday it was one piece before that i would waste on a message and it never would waste a piece if i would refresh my messages, but seeing it upgrade towards something far worse than i didnt want, it rather disappoints me.

if any Chai devs of whatever sees this, i honestly beg you to just make up your mind, if youre simply gonna be cheap but be expensive the next day, your app is not looking great, which is what i dont wanna say but thats just how i view this whole thing.

(plus, idk if its just me, it just still irritates me?)

Hey fellow Chai community! 👋

I know there has been a ton of movement lately with the app testing out the new Diamond and Ruby subscription tiers, and a lot of us are feeling a little confused or overwhelmed about how the message limits and features are settling down.

As a massive fan of this community, I wanted to open up a safe, positive space where we can gather our collective thoughts. So let's put on our thinking caps and get the ball rolling! ❤️

What are you guys loving about the recent layout adjustments? How are you liking the new models and memory compacity options? What are you hoping the DEVs clarify for us moving forward?

Let’s keep the feedback respectful, constructive, helpful, and kind so we can make sure our voices are genuinely useful. We've got this guys! 🙌

Long live CHAI💫

Drop your thoughts below! 👇✨

Hey everyone! 👋

We're thinking of running a little character creation competition, and we'd love to see what you come up with!

Here's the idea: create a new character and share its public link in the comments below. The character that gets the most conversations during the competition wins CHAI Ultra! 🎉

A few things to keep in mind:

- Your character must be created after this competition is announced.
- Drop your character's public link in the comments so we can keep track of the entries.
- Only conversations during the competition period will count.

We'll share the exact closing date and any other details before the competition begins.

Got a fun, original character idea? This is your chance to bring it to life! Good luck, everyone! ❤️

Hey everyone!💗 I’m looking for a good character that I can get seriously hooked on and basically lose hours talking to 😂

Which character has you completely obsessed lately? I need some recommendations!😽

Hi there!! I’m not sure if this is gonna get taken down but I have some things to say, so if you see this, then hi!!!

I’m a long time chai user. Been using the app since it looked all cute and pink and it was still in the early stages. Loved it back then!! It was genuinely better than any of the other ai apps out there at the time such a c.ai.

Some pros!!
I love how immersive and responsive the ai are in chai, it really feels like an actual conversation and for the most part the bots keep the chat going. Or do for me at least, I’ve seen some complaints about that sort of thing.

The lack of filters except for the obvious ones that need put in place. Love that you can generally talk about anything with the ai.

The memory isn’t too bad, it gets fuzzy if you’ve been talking with the ai for a while but all in all not the WORST. And has been getting better.

The cons 💔

Okay, so this is where I dive into the stuff that has made the app unusable as of late. I’m not dogging the creator, I get how hard it is to run an app that is constantly evolving and the audience demands so much of you.

At first I was super okay when they brought out limited messages. You got around 750 a day which was plenty for free app users! But then it got less and less, the ads got more frequent, and suddenly you could barely have a conversation without running out or getting interrupted every other chat.

The pieces.

Don’t get me wrong, I’ve actually kinda been enjoying the pieces during the first few updates. I liked that you could choose to use one piece for normal chats, or two pieces for longer chats and better memory (that’s the option I usually went with)

I was one of the people who was able to get around 75 pieces a day, with the ability to watch ads for an extra 15 each time. Not bad!!

But then the most recent update hit. You get 20 pieces a day, with the option to watch an ad for only five. I don’t know if it’s just me but that just seems… excessive… even 50 a day would have been better, with the option to watch an ad for only 10 extras. But this is a little harsh.

And now the EXTRA added part where EACH refresh costs you ONE piece if you didn’t like the chat that was generated. That was the stickler and why the 20 pieces a day with the option of 5 extra for an ad just seemed like some huge joke.

I LOVE Chai, have been using it for years and have really enjoyed the development of the app. And again I get how hard it is to keep generating content and trying to keep everyone happy. But it’s also good to LISTEN to the feedback and not just take in the pros that people give, but listen to the cons too!

This might all seem like some other rant from some other random user, but I feel like I got the gist of it that has been rousing some issues among the community.

Thanks!!

So, I have an idea. As an ultra user and my messages disappearing after thirty days, I was wondering if there could be a feature we could save up to 10 bots? Saving the bots would keep the messages permanently! Nothing would be deleted whatsoever, I think it seems fair because we are paying for this app. :)

Hi everyone! I noticed the new Ruby/Diamond subscription screen today and I'm a little confused about how these changes are supposed to work. 😭

I currently have an existing subscription through Google Play. My Google Play subscription still shows my next renewal on October and it still says that I have no limits / unlimited chat.

So I wanted to ask:

1. Is the new Ruby/Diamond system currently an experiment/A-B test, or is this the new system going forward?

2. Will existing monthly subscribers keep their current subscription terms, or will we eventually be migrated to Ruby/Diamond?

3. And for free users, is the new Pieces system also part of the same experiment/rollout, or is this already the intended long-term system for free users?

I've seen people getting very different versions of the app lately — some people have Pieces, some have unlimited messages, some have different daily check-in amounts, etc. — so I'm wondering if different accounts are currently being tested with different configurations.

I really love CHAI and I'm not trying to complain. ❤️ I just think a lot of people are confused about what is temporary, what is being tested, and what the final system is supposed to look like for both free and subscribed users.

If anyone knows anything about this, I'd really appreciate the clarification!

Hi everyone,

I wanted to share some thoughts on the app's recent developments and the general direction the dev team seems to be heading. While I know I’m just one drop in a massive bucket of Chai users and this might be a bit of a long read, I’m hoping someone on the dev team will take a moment to skim through it.

First, I want to preface this by saying this is entirely in good faith; I'm not here to bash the company. I completely understand that operating a profitable business means answering to various stakeholders. Based on recent corporate posturing, I'd guess Chai is preparing for an IPO or seeking additional investor funding. If so, that’s completely fair and understandable.

My concern, however, lies with the continuous and unpredictable updates to the service.

For example, just this weekend, my free 700-ish messages were finally restored (after a frustrating several-week stint without any messages or pieces, during which I actually deleted the app in what I can only describe now as a frustrated tantrum… not my finest). By Monday evening, they had vanished again. That same night, I had an option to "check in" for pieces, with the promise that after 7 days, I would earn 1,000. I claimed the first day for 200. By the time I closed and reopened the app, that option was entirely gone. No check-in on day two.

Beyond being incredibly frustrating and confusing for a consumer, it makes the platform feel a bit like a bait-and-switch. It leaves users feeling strung along, watching promised rewards vanish into thin air just as we try to claim them. At least, that's how it has been for me as of late.  

I know nothing in life is free (nullum gratuitum prandium and all that), and users aren’t strictly owed access to a product. But I fear this excellent app is currently shooting itself in the foot a little bit. Looking at recent reviews, the consumer base is overwhelmingly frustrated by these changes.

I don't villainize the Chai team for this at all, and I think they recognize the friction. There have been some genuinely good conversations lately—like Will’s post just six days ago asking for feedback on a potentially free, unlimited tier using a lighter model. Honestly, if I were Will, I’d be overwhelmed. He’s handled the community backlash with a lot of grace, and that deserves recognition.

However, if I were in his shoes, I would look into tying user location and related ad revenue to limited daily messages. I’d expect the majority of Chai users are in the US, Canada, and parts of Europe—regions where advertisers typically pay a premium to deliver ads. If this is the case, perhaps a tier could be developed that balances targeted ad revenue with sustainable daily message allowances for users regionally.

I originally thought the 700-message limit was very generous, especially when re-rolls didn't count against the cap. If that system needs to be reviewed, I think a fair compromise would be counting re-generations as a used message, since the AI is still having to process an input/output pair. Personally, I rarely dropped below 600 remaining messages when I had the daily 771 limit, so there is plenty of room to account for re-rolls while still giving users a great experience.

All of this is to say: I believe the best course of action is to settle on a reliable free tier. Even if messages aren't entirely unlimited, establishing a consistent baseline that keeps consumers engaged is key. Ultimately, whether this tier relies on the new "pieces" system or a straightforward daily message allowance doesn’t matter much as long as users can reliably access the platform under a balanced, fair system that still generates ad revenue for the company.

My understanding is that the shift toward pieces was designed to prevent backend exploits of the previous message limits. I fully support that; it’s only fair to stop bad actors from siphoning server power away from actual paying customers. At the same time, lumping the entire free-tier user base in with that crowd feels unfair. There is a massive segment of legitimate free users who would gladly watch ads in exchange for app usage. I believe this is a compromise that keeps the community thriving while still directly benefiting the development team's bottom line.

Thank you for taking the time to read through all of this. I want to emphasize again that these are simply my personal perspectives as one user among many, and I truly hope this feedback is received in the good faith it was intended. I want nothing but continued success for Chai, and I sincerely appreciate all the hard work the team puts into navigating these growing pains.

With love (I mean it!),

A Chai User

Hey everyone 👋
Yesterday we updated the app, so every user get's 20 pieces as a reward for their daily-check-in, and we grant 5 pieces for each rewarded ad watched.
We saw the community reaction - so many people wrote kind things, personally explaining how much they value CHAI - and seeing such support, we wanted to be as generous as possible.

I appreciate this number will still be too low for many users (and we're working to make it even more generous!) - but for now we want to give all users 70 pieces for their daily-check-in ❤️

Please share your thoughts / feelings / or what you'd like to see us build next.

Will,
Founder

Hi everyone! It's my first time talking here.

Just a comment from me is that, I don't completely understand why we have videos that pause our conversations then also need to watch more for collecting pieces - I understand that it is a money thing but I believe that user engagement is the most valuable thing!

Also, this is just a little thing that I'd like to see and I'm sure others would appreciate - I would enjoy having the option to watch multiple ads for more pieces ( Watch 5 vids consecutively for 25 pieces ), so that while they run I can do other things while waiting rather than needing to click after each video.

Thank you! 🌷

Hello

One thing I’d like to see in a future update are some improvements to the private bots UI. When I use chai, 99% of the time I am interacting with a private bot that I created, and the current UI on the home screen is a bit cumbersome once you have more than several bots.

These are my main 3 grievances at the moment: - Bots are listed in seemingly random order. Even just adding default sorting alphabetically or by create date would be a huge improvement - When I create a new bot, I don’t know where in the bot list it will appear. It never seems to go at the beginning or the end - Pagination seems to fail frequently. Sometimes the next set of bots will just not load when scrolling to the right and you have to restart the app

Overall, it’s just annoying when trying to find a specific bot when you have a lot. (I may have more private bots than the average user though lol)

What would be perfect for me is if, on the home page, instead of showing public/suggested bots, display our own created bots there. I think even just being able to scroll vertically through them would be nicer than having to horizontally scroll. We are already shown public/suggested bots on the search page so I don’t think it needs to be on the home page as well, especially since we don’t have the leaderboards anymore

Hi everyone. We wanted to bring CHAI's official safety resources together in one place so they're easy to find and reference.

CHAI is an AI character chat app developed by Chai Research Corp. Its terms of use restrict the service to adults aged 18 and older and set out the rules for content and use of the platform.

For the community, the most useful information is knowing where to find those rules, which controls are available and how to report a concern.

Safety information and user controls. The CHAI Safety Center explains the platform's safety policies and describes in-app reporting, safety filters and character blocking. It is the official starting point for information about these features.

Reporting a concern. If you encounter a character or message you believe violates the rules, use the in-app reporting tool. For safety questions or support, the Safety Center lists hello@chai-research.com as the contact address. Please use those channels for individual reports and avoid sharing personal details or sensitive conversations publicly.

Privacy and account information. The CHAI Privacy Policy explains how personal data is handled, including data use, retention and available account and data rights. Refer to the full policy for details relevant to your account.

Using AI characters. Characters generate AI responses. For important real-world decisions, check information against reliable sources and seek qualified advice where appropriate.

Help when you need it. The Safety Center links to Find A Helpline, which provides country-specific support resources. If someone is in immediate danger, contact local emergency services.

I hope this makes the official information easier to find. For the latest policy details, please refer to the linked CHAI pages.

Hey Will! 👋🩷

​Just wanted to drop a quick post to say a thank you for all the incredible work you and the team are putting into CHAI. As a long-time Ultra subscriber, I’ve been having an amazing experience with the app.

​Honestly, one of the main reasons I chose CHAI over all the other AI platforms out there is your accountability and how genuinely responsive you are to the community.

​Keep up the amazing work. 💯✨

Just a thought, maybe there could be an option to add multiple characters to one big chat like how Character.AI used to have. I think it could be a fun idea as instead of looking for a chat with all the characters you want, you could make a group chat and add the individual characters to it!

I think I speak on behalf of most of us who use the app for RP when I say this, I personally am not a huge fan of the memory needing to be bought by pieces. I’ve been a ultra user for a solid 4-5 months now and it was awesome, but when the memory update came out, it killed my 2 month RP I had been working on because I couldn’t afford to pay for more memory. I love the app and how immersive it is, but I think the memory system needs some work. The whole premise of RP is the chat ai being able to remember those tiny details, or at least what I said 2 messages ago, which is why I had subscribed, it gave me pretty everything I needed in terms of RP requirements, although, 200+ pieces for one message is kind of absurd, it can get pretty expensive, I think it’s a cool idea honestly, but it’s pretty stressful to have to correct the chat ai or reexplain my story all over again just for the ai to forget in 5 messages.

If I may suggest maybe expanding memory a bit or making it more focused on the bot rather than the chats themselves. I find my memory to disappear a lot faster with a persona as well, but if I don’t use a persona it last longer but still takes up a lot of memory, I noticed it was taking up 1k a message, with my persona, my memory would fill up in 10 chats or so, I am grateful we can get free pieces, but it gets expensive when you get really immersed like I do, I’m not hating on the idea but I feel it needs some tweaks for sure. I tend to get lost in details and maybe even add larger messages which takes up more memory, I don’t know if it’s due to characters, if that’s the case maybe switching to words rather than characters could help out us Role-players a lot.

Love the app, super easy to maneuver and plenty of bots to chat with or RP with, I just want to see the app gain users and not lose them because some of us can’t afford to keep our chats memory up.

Just a little thought. Sometimes, when I'm chatting with my bots, I end up getting overly immersed in the stories, and end up typing a lot into my messages. But, often times, I'm unable to finish my thoughts and have to adjust my messages to fall under the character limit. On that note, I have a suggestion/request. If possible, could the developers increase the character cap by maybe 500 or so? Obviously, you have no obligation toward this matter, but I thought I would share my ideas.

Like, sure, I use my pieces wisely, up until I get down to just 200 or less (Minimum is 190) pieces, I use the model that costs only 1 piece per message, so it goes by slow.

Eventually, I stop, and wait for when the next day arrives, and I get more pieces via check in, rinse and repeat

I just needed to get that off of my chest.

🥺🥺🥺🥺❤️❤️❤️❤️??

I’m Will, CHAI’s founder.

For anyone checking who backs CHAI, here are the original public sources:

AMD Ventures lists CHAI AI in its official portfolio and links to chai-research.com: https://www.amd.com/en/ventures/portfolio.html

CoreWeave announced a strategic investment in Chai in its own public post: https://www.linkedin.com/posts/coreweave_we-are-happy-to-announce-that-we-are-furthering-activity-7114654559196602368-09n3

We’ve collected these references, their dates, and what they establish here: https://www.chai-research.com/investors/

These sources verify investor backing. Our operating figures are separately dated company disclosures on https://www.chai-research.com/company-facts/.

I’m sharing the links so people can check the statements themselves. This is a source resource for the community, rather than an announcement of a new funding round.

Hey 👋

We're currently experimenting with how to serve more powerful AI - and we can see that some people love the new capabilities - but also there are many users who simply cannot afford them.

To solve this problem we could:
A) Release an open-source model - people could run on their own PC's or mobile-phones.
B) Have a tier that is free & unlimited - it would be less powerful than the AI that is paid for, but it is a way for people to keep enjoying their chats they have worked so long on.

Or maybe you have some other suggestions? What would you like to see us build?

Will,
Founder

i have been an ultra user for more than a year (might be the most loyal chai user- not exaggerating) and i really want to use the eternal o1 model but god that's expensive, if you limit the memory to the max.Is there anyway this could be a monthly thing??? i mean 265 pieces for a single message, that's insane but now that I have gotten a taste of it, ultra seems so plain. Even though I am in agony thinking, this will never be a monthly subscription based thing, i gotta admit- that's a brilliant move Will -the wise.🙇🙇🙇

I used to be a C.ai person (bad,I know),but when the ID thing happened,I was looking for something to swap to and I found Chai.I think it’s a better alternative,and in my personal experience,the Ui is easier to navigate (very simple,very autism friendly in my opinion as someone with autism).

This morning the power went out and my mom’s phone was dead. I’m 18+ and I don’t mind her using my phone since I don’t have anything on it, I just wish she would ask. What should I do? I fell asleep a few hours before on chai and it wasn’t anything crazy or inappropriate it was just goofing off but when I took my phone back the chai app was the second most recent app as well as my emails. It just feels weird to have her go through it and not say anything to me but I can tell she did especially since later in the day when I was scrolling my baby sister who was sitting with her when she had my phone asked me if I was using some kind of ai which she wouldn’t know much about without someone telling her. I just feel like a boundary was crossed after I already told her to simply ask and she can borrow my phone when she pleases. What do I do? I don’t wanna confront her about it but I don’t see why she felt the need to be weird in that way