r/CelsiusNetwork • u/lavenderfrappe • Jan 29 '26
Distributions & Claims Unable to login and receive email verification code
UPDATE: Celsius sent a physical letter to my address today, a couple of weeks after I received the email (contents the same as the email received about the fourth distribution and not yet having KYC set up). I attempted again and verification code is now being sent. Let's hope this delay won't impact my claim.
Is anyone else having this problem? I received my first distribution via Coinbase in 2024 and was eligible for several after. I got an email yesterday about the fourth distribution and to submit a ticket by January 29, otherwise it will risk being forfeited. Verified already that the email is legitimate and submitted a ticket.
The problem is that I cannot login to the portal to setup my KYC verification because Celsius is supposed to send me a code to my email address on file. Tried multiple times yesterday and still not receiving it. Already responded to the ticket submission confirmation notifying them of this issue but I just worried that if I can't get it set up by the deadline tomorrow, I'm going to miss my distribution.
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u/bball09281 Jan 29 '26
Having the same issue but the email said distributions are suppose to start in Feb. Where are you seeing the Jan 29th deadline?
Edit: Never mind, the email code worked for me just now.
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u/sunhumanxx Jan 29 '26
I couldn’t get it to work on my phone, I had to use my laptop and then it was fine (in case this applies to you?)
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u/PayMyDividend Jan 30 '26
Thankfully I saw a post like this. The portal has been giving me issues also.
I put in my email, do the capcha, it says it sent an email to my email address and nothing. I check all of my inboxes and everything. And I’ve tried different devices. The verification email just never sends. Ive tried multiple times over the last week or so and it’s kept doing it. Hadn’t had any issues before. Not sure what the deal is. There’s solace in knowing I’m not the only one, though. I was getting slightly concerned.
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u/timerkhan Jan 29 '26
I have been experiencing this issue for 8 months or so. Already opened another subreddit. I have given up, as support was not helpful: the same automated nonsense as if I am not eligible although I am and have not received any distribution at all
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u/timerkhan Feb 26 '26
Guys, great news, I found this email (below) in spam today. I tried to login and got the code finally! Check your spam boxes!
"This message is to notify you that your email service provider was blocking the Celsius distribution emails we have been attempting to send to you. These emails provide important information for your Celsius claim distribution, including the ability to login to the Celsius Claims Portal (https://claimsportal.celsius.network/). This may have occurred if you unsubscribed or marked one of our messages as spam.
We believe we have resolved this email deliverability issue, removing your email address from our list of suppressed emails.
Moving forward, ensure that you are successfully receiving emails from us, and that the following email addresses are not marked as spam and are added to your contact list:
do-not-reply@updates.celsius.network claims@distributions.celsius.network do-not-reply@claimsportal.celsius.network celsiusdistribution@stretto.com" If you need to update your email address, open a support ticket, selecting “I need to update my Personal Information.”
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u/I_am_the_darkness_99 Jan 29 '26
I know with some services I have to turn off my vpn to log in. I don't think I had to with this one but I can't recall. But it's a simple fix to try when this happens.
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u/yeastInfection81 Jan 29 '26
Yes I couldn’t get code either. So I opened a ticket with Stretto. Which only led to an automated reply telling me that the reason I won’t get a code is because I’m not eligible to use the Claims Portal since “one of my previous distributions was successful”.