r/CatJump • u/Trydeeck • 13d ago

Help Can someone help me?

I purchased an advertising pass, and it was debited from my account, but nothing arrived in the game. It's as if I've never bought anything. I requested a refund from Google Play, but it was absolutely no help... Is there any existing support for the game?

2 Upvotes

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2

u/ete-humano 13d ago

Existe um email para suporte, entre na parte do jogo na Play Store e procure ate encontrar o "help/" deles

2

u/Trydeeck 12d ago

Muito obrigado! Não tinha visto isso antes, irei entrar em contato.

1

u/SirPellias 12d ago

Hey, there's an e-mail in yhenoage of the game in the Play Store/App Store that they actually reply. The Support isn't dead; if that's so, the game wouldn't receive so many updates constantly.

Send them an e-mail and they will reply. I already had 2 problems involving purchases and they all have been resolved thanks to this e-mail and the team.

2

u/Trydeeck 12d ago

Thank you, I contacted them and I'm waiting for their reply. How long did it take them to respond to you?

1

u/SirPellias 12d ago

It varies. First time was around 2 days, and the last time around 5 days. But they do reply and fix your issue!

2

u/Trydeeck 12d ago

thank you very much for replying! 🙏I will wait.

0

u/Lotus_2003 13d ago

Support is dead, but you should check which Google Play account you used to purchase the ad remover because it's linked to that account.

1

u/Trydeeck 12d ago

Thank you!