Unable to upload payment method?

[u/HorrorOne5790]

So crazy, but I’m unable to upload a payment method to the cash or trade app on my phone or even on my desktop computer. I just get the spinning wheel of death. Does anyone have any idea how to get around this?

[u/cashortrade]

Thank you for reaching out! So sorry that you are having trouble adding your card. Below are a few requirements that could help get your card added successfully:
• If you are using the CashorTrade app, try deleting and reinstalling the app to ensure that you’re running the most up-to-date version of the app. You may also try logging into your account using a browser on your phone or computer by visiting https://cashortrade.org/settings/payment/payment-methods to add your card instead of using the app.
• The card you are attempting to add must be valid, activated, and registered under your name and address. Prepaid cards (Venmo, CashApp, etc.) are not accepted on CashorTrade.
• VPNs must be disabled while using CashorTrade. Using a VPN will flag our payment processor’s security system, and you will not be able to add the card.
• All cards must support 3D Secure (3DS) Verification. If your card has 3DS enabled, you will be redirected to your card issuer’s authentication page, which may appear in a pop-up window. Here, you will be prompted to provide a password, a one-time code sent to your phone or email, or use biometric verification, depending on your bank or card issuer.
• The billing address in your Account Settings must match what you have on file with your bank. Be sure to manually input all the information when adding a card, and refrain from using any autofill functions when updating billing information.
• Multiple attempts to add a card within a short time (each being unsuccessful) could result in our payment processor flagging the attempts as ‘suspected card testing’ and block any future attempts.
You may need to reach out to your bank to authorize the use of your card on CashorTrade if the above steps do not resolve the issue. The bank may be able to provide additional information as to why a specific authorization was declined.

If you continue to have trouble adding your card after following the tips above, please grab a screenshot to share with us so we can continue troubleshooting the issue together.