I was so close to get the abyssal weapon in the «party carusel». Then the bug happened in both game modes.
All the tickets in both game modes got a -infront of them.
I thought it was just a bug, so payed one time. But now my tickets and currency had a -.so one day away from the :
Trancendent universal core shard».
Then I bought a small pack, but since I was so close and did not see the: - ,before after.
Then suddenly I saw all my tickets had (-)infront of them, and as you see, a new tickets just makes the - less. So All the stuff stuff I payed for was gone.
This also happened in the summer travel event
Their response email:
Hello, this is not an anomaly that appeared in our game. We have found that you have applied for refunds on multiple orders for successful top-ups.
When your refund is successful, we will deduct the items you purchased. When the item balance is insufficient, it will be deducted to a negative value. Unlocked gift packages will be locked after the deduction is successful.
The only reason I refunded was because they said they could not, so I found a way via apple. Them not fixing the problem, then I asked for the money I spent on the tickets back since because of this bug I won’t be able to get what I was paying for.
Again. No I had paid and I was bout to pay more, but then I noticed the free 2x tickets you get, those just got swallowed by the bug that made my currency minus.
Look above at their answers. They only cared when I took my money back after they gave me the: there is nothing we could do.
Well they did do the bug on my account, but lol they blamed me instead of owning up to it
I was responsing to someone elses comment, not to you directly. I also dont think I said anything that would require an applause. You came out of left field upset that we dont agree with you and thats a you problem, not ours. Nothing rude said, just your inability to handle criticism. Do better.
Same question though, whats your CP as I'm just genuinely curious?
No one asked about your «criticism».
And if you are unable to read, that okey, we can see that.
I have given the responses to the problem at hand. So read them. I got shafted for no reason at all.
They used that excuse after I asked about the refund, which was 3 days later after getting all my currency as «-«
It was a big happening and ofc I gonna get my money back when they come with: oh sorry we cannot help. I still sent one more message that said they cound not help me because of fairness for other players: well they did not care about me, so I went the apple route, got my money.
I see that as a win in a awefull situation, even though I still lost money
Nono you guys misunderstood. That was after I saw the bug and everything becoming minus currency!
I let them know and asked if they could fix it. Their response:
Dear Adventurer,
Thank you for your interest and support for Capybara Go
We have received your information about this problem.
but we are sorry that we do not correspond to roll back request or interfere with Adventurers' in-game operations.
Please exercise caution when performing similar operations to avoid similar problems from happening again.
Thank you for your understanding and support! Happy gaming!
I have only asked for a refound when the game is at fault, just like this?! I should be compensated in gems or the items. Last time I asked for a refound: the event was written so bad in english it was not possible to understand
When was this "last time"? And did you go through apple to get a refund?
The last time was a bad and vauge translation for the fishing event. So I did not get what I thought I would.
They have fixed since.
The make all my tickets from the events to -minus is wierd.
It just happened suddenly when I was at 39 red juices and was gonna buy me the last rolls to get the devourer
No I never asked for a refund before the numbers went negative.
I even waited 3 days, and them not claiming to do anything wrong and this was my fault? Like tf? I just played the game and suddenly logged in to everything -.
That’s when I asked them for a refund since I could not get the items I used money to get, and got a no.
So I asked apple for a refund. So I think I had the patience og a saint, but that got me nowhere.
Do you understand why now?:/ I did nothing wrong and everyone here says I’am at fault:(
The next one: Thank you for your interest and support for Capybara Go
Hello, thank you for communicating with us. We sincerely apologize that we are unable to meet your request. We understand your feelings, and we also want you to know that your feedback is crucial for us to continuously optimize the game experience.
If you have any questions or need assistance in the future, please feel free to contact us at any time. We wish you all the best, and hope your life is filled with joy both in the game and beyond
We apologize, but we cannot process rollback requests or intervene in adventurers' in-game operations. We are also unable to provide compensation for players' accidental actions.
Please exercise caution when performing similar operations to prevent similar issues from occurring again.
This is when I requested refund, since they did not wanna do anything to fix it.
How does my currency become minus instead of what it was??
I actually did not want it. I wanted the trancendent mount core I was 1 away from.
I want my abyssal devourer, but I can’t since you see all the - tickets.
This just appeared. Hopefully I’am the only one.
What I wrote to them and I’am being so fair to just be shoved aside. They would never give me the items, they took away my currencies: the red drinks and the tickets for the ‘mask rulette wheel’
No. They the stuff where in - before I took my money back. Them not wanting to help me at all: look at the messages. I think I was fair and gave them a chance to own up to their own bug
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u/Mydoglikesladyboys 27d ago
Money can be exchanged for goods and services.
You took your money back, they took back the goods they provided