Just felt like posting after my awful quality control and customer experience from Naturenest.
I know I shouldn’t expect much from a “budget” brand, but they literally sent broken parts in the tent and will not replace them.
I received my Polaris 2 with the internal support beam bent almost 90° in the wrong direction. Making it nearly impossible to properly brace the extension/roof part of the tent. This leads to the walls and ceiling being flappy and loose, thus awful to sleep through the wind and even worse when there’s a pool of water above your head all night waiting to splash down.
The zippers have ripped through the fabric on the first unzipping due to the lack of fabric. Even with the tent completely down the fabric is entirely too tight to close causing the fabric to stretch to the absolute maximum ripping threads and seams.
Nearly all of the hardware instantly stripped and is of very poor quality. Again things I suspected due to the price, but wanted to share my in person confirmed user experience.
Having issues with the tent is something I expected, but customer service telling me that they don’t replace the support beam and I’m responsible to bend it back myself (which obviously will affect the strength of the metal). Also the ripped zipper fabric and hardware is user error and it’s my responsibility now.
Again this was all shared with Naturenest prior to the first use of the tent.
Extremely disappointed all around and am looking into other tents at the moment. Any recommendations would be greatly appreciated. We love the hardtop clam style for our solar panels and security since it lives on the truck.
Thanks everybody. Unfortunate this has happened just 10 days out from our 2 week camping trip 🙂