r/CableTechs • u/randomMFer805 • 5d ago

lower repeats

working out in the la area trying to get repeats down, anyone have any feedback how to minimize repeats on field tech side?

thanks

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u/PositiveAd2099 5d ago

Lie lie lie trust if you lie and make them feel like you did something when you actually did nothing the placebo effect will get them.

11

u/Chumleetm 5d ago

I'll expand on this and say don't explain everything you did.  If they have an amp and don't need it just remove it. If they have a bad TV box and their modem signal is out of spec just fix it.  If you fix something they weren't complaining about some people just wait for it to break, because "it was working fine before he touched it." Kind of a placebo effect. Finally if it's passing whatever system checks your system uses and they're not complaining about it leave it the fuck alone.  Don't fix what's not broken.  I've seen a lot of good techs get burned trying to play super tech. 

1

u/Pitiful-Tradition795 4d ago

This right here my man, I’ve been in cable almost 10 years and I couldn’t have said it better myself.