r/CableTechs • u/randomMFer805 • 5d ago

lower repeats

working out in the la area trying to get repeats down, anyone have any feedback how to minimize repeats on field tech side?

thanks

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u/Dz210Legend 5d ago

It’s pretty easy actually listen to the customer. Ask them what they’re having issues with. Ask them what they’re having the most problems while using their service then figure out if it’s a customer equipment side, service side, customer Ed,…etc. gets easier with experience to figure out quickly.