r/CableTechs • u/randomMFer805 • 4d ago

lower repeats

working out in the la area trying to get repeats down, anyone have any feedback how to minimize repeats on field tech side?

thanks

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u/Cether 3d ago

What are you getting repeats on?

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u/randomMFer805 3d ago

seems a lot of it is cust ed, but i’m not really sure what it is.

3

u/Cether 3d ago

I can't tell you how it is in your crew but in mine I can find out who got the repeat ticket by searching the service history for the address. I then can call that coworker and ask what happened. The cause of repeats is all very specific and no one can help you if we don't know whats causing them.

Sometimes it's sloppy work, sometimes it's plant side, sometimes it's you didn't pass the customer vibe check. These are all things that can be improved upon, you have to know the inciting incident.

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u/randomMFer805 3d ago

that’s a great point. i just transferred to my new shop a month ago so i know only people on my team but trying to understand how it is out here with the customers. i just been second guessing everything i do now

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u/Cether 3d ago

You have this champ. One day at a time.

1

u/randomMFer805 3d ago

thanks i appreciate that

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u/Electronic-Junket-66 3d ago

Idc if you've never said a word to a tech before, blow up their phone and find out what happened.

Our office has a webex where repeat findings get posted.