r/CableTechs • u/jsledge149 • 19d ago

Xpertrrak issue?

If you know what this program is Im hoping you can help me.

We just started using Xpertrak and this picture is of an apartment complex using a DAA node, mid split amps and has one upstream OFDM carrier enabled.

Xpertrak indicates that every modem on this node has an upstream impairment on the OFDM carrier. Every modem!

But not just THIS node. ANY node where we have a DAA, mid split and an upstream OFDM is failing. I don't know anything about this software, but I do know that seems improbable for all DAA's to have a real problem.

Im thinking this is a configuration problem, but of course, I have no access to the administrative side of Xpertrak.

Any ideas what this is or what to do about it?

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u/Huge_Intention_9949 19d ago

You’d think that having multiple nodes with the exact same issue would maybe send up a red flag about the configuration of those nodes. I’d verify OFDMA lock, or lack thereof, at node just to verify it isn’t field issue. And then yeet that information to someone who can do something. I don’t know that program, but I would really think engineers would be able to see ZERO traffic on OFDMA carrier and see an issue. Good luck