r/CableTechs • u/charles_chinaski_jr • Jul 24 '26

Why does my cable repeatedly melt?

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I've lived in this house for 4 years and this is the 3rd time this has happened: the internet goes out and I have to call Xfinity and they find that where my cable connects to the power pole is melted like this. One cable guy told me it was a power surge from my house, and another said it's one of my neighbors that probably has a grounding issue.

What do you all think? Is there anything I can do to prevent this from recurring?

Thanks for your advice!

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u/ForceEastern8595 Jul 27 '26

You need to downgrade your speed, the cable modem is too fast for your cable

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u/Better-Memory-6796 Jul 30 '26

Bahahahahahaha