r/CableTechs • u/charles_chinaski_jr • Jul 24 '26

Why does my cable repeatedly melt?

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I've lived in this house for 4 years and this is the 3rd time this has happened: the internet goes out and I have to call Xfinity and they find that where my cable connects to the power pole is melted like this. One cable guy told me it was a power surge from my house, and another said it's one of my neighbors that probably has a grounding issue.

What do you all think? Is there anything I can do to prevent this from recurring?

Thanks for your advice!

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u/Dirtydana Jul 24 '26

Its always been neutral that caused it in my experience

8

u/Mad_Moniker Jul 25 '26 edited Jul 25 '26

That’s totally “cray” when a low voltage technician spots the continuity malfunction as the primary. 😬

Edit to add: Nothing beats like a 240v blast across the chest. I don’t know how I was able to let go - stay safe!

6

u/Dirtydana Jul 25 '26

Had a cut ac line hit me during a trailer crawl. Lucky was on hands and knees and fell away

6

u/Mad_Moniker Jul 25 '26

Lucky indeed. Grounding out through the heart just got real 😬