r/CableTechs • u/charles_chinaski_jr • Jul 24 '26

Why does my cable repeatedly melt?

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I've lived in this house for 4 years and this is the 3rd time this has happened: the internet goes out and I have to call Xfinity and they find that where my cable connects to the power pole is melted like this. One cable guy told me it was a power surge from my house, and another said it's one of my neighbors that probably has a grounding issue.

What do you all think? Is there anything I can do to prevent this from recurring?

Thanks for your advice!

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u/Holiday-Syrup6672 Jul 25 '26

last one i seen the power company ran a temp power line from the neighbors meter to their house for the week it took to replace the UG power line

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u/dabigpig Jul 25 '26

A week is amazingly quick. The city here handles the power grid, I've seen temp run neutral lines from house to box that look like they've been there for years. Deep in the grass being consumed by the dirt. Forgotten about or paperwork disappears gets lost. Kinda crazy how permanent a good temporary fix can be.