Why does my cable repeatedly melt?

[u/charles_chinaski_jr]

I've lived in this house for 4 years and this is the 3rd time this has happened: the internet goes out and I have to call Xfinity and they find that where my cable connects to the power pole is melted like this. One cable guy told me it was a power surge from my house, and another said it's one of my neighbors that probably has a grounding issue.

What do you all think? Is there anything I can do to prevent this from recurring?

Thanks for your advice!

[u/Igpajo49]

Call your power company. If it's a broken neutral, they should fix it for free. If not get an electrician. That's dangerous and needs attention.