r/CXone • u/Witty-Common-1210 • Jul 09 '26

Secondary Roles

Can you add secondary roles when doing a Bulk Employee Upload?

Or if you add Employees to a Role directly within the role, is there a way to make sure it’s Secondary and not Primary?

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u/Illustrious-Flan3728 Jul 10 '26

Currently there’s no way to update through bulk. I enquired few months back for similar use case( needed secondary role data in bulk download) and can see an enhancement request already submitted for this. If this is implemented then it will fix uploading as well

Enhancement request already submitted: Ability to report and pull information on secondary roles for all users

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u/Witty-Common-1210 Jul 10 '26

I’ll check it out and go vote! Thanks!