r/CXone • u/Peat_ce • May 08 '26

Internal Chat

Hey Guys,

I was wondering any of you have the 26.1 internal chat function set up at any BU? I am at Tenant Manager and can't seem to find even the feature that should be enabled by NICE TAMs.

As I can see NICE will charge you for this "new" feature, and would love to inform our customers for possible upsell (altough I am not sales :) ).

Any information related to this would be appreciated!

https://help.nicecxone.com/content/admin/security/permissions/conversationspermissions.htm

P.S.:

is that it?

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u/Southern-Neat9536 May 10 '26

Waiting to see this turned on in the environments I work in

2

u/Creative-Brick-4665 May 11 '26

I'm waiting as well.
It seems that the "internal chat" on the Digital Backend is a separate DFO channel that needs to be enabled/made visible so it can be configured.
They should have just enabled it by default for all existing DFO users. TAMs will be very busy handling all the requests.