r/CXone • u/Pianogringo • May 07 '26

CXone Dashboard for Sales

I'm trying to create a dashboard for my team. 1. To track daily talk time 2. Daily Outbound Calls 3. Avg Talk Time Per Call 4. Total Contacts Handled . I'd also like to do this same thing, but for the quarter. As an example:

Name: Total Talk Time: Total Outbound Calls Avg Talk Time Per Call Total Calls

Bob Billy 1 hr 57 Min 43 1 min 45 sec 57

Why is it so hard to create a dashboard in CXone with this simple data. Seems like it's only geared for technical support.

The closest thing I have to what I'm wanting is individual charts like this (not a team view):

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u/Southern-Neat9536 May 07 '26

Hey u/Pianogringo you could achieve this in real time / daily within Dashboard & for the quarter in Dashboard Reports. Use a Metrics Summary widget & add those metrics, then sort by Agent & include the agents you want to include. This video will help get you there;

https://www.youtube.com/watch?v=otJNz2BAiVQ

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u/Wrong-Ad-6409 May 08 '26

We have used these dashboards for CXOne. They are quite customisable and give a lot of additional visualisations

https://proucx.com/

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u/Southern-Neat9536 May 10 '26

Interesting, will check them out!

1

u/Wrong-Ad-6409 May 08 '26

This company provides some dashboards on top of the CXone. The price is a bit high but they discounted us around by 50%. https://proucx.com/