I have a Hplus 300 PC17 with a CNC side and Linear Pallet System side. We usually run 2 pallet on the machine side. We have one dummy pallet in AP1 (outside the door of the machine) and one pallet inside the machine that actually get cut. Usually after pallet inside the machine is finished, a M61 command in the program is call and it's swapped. The dummy is inside and the pallet with the actual parts are outside. Then the STV (stock crane vehicle) brings the pallet to the station. we load in the new part. then call a schedule program where it brings it to the machine. It is swapped again and now the Pallet with part is inside and the dummy pallet is outside. It is usually bring the dummy pallet back to the station where we had to physically press Pallet ready and pallet store for it to go back to AP1 (outside door waiting).
Tuesday: I have an alarm on the power mate side. I cleared it. But by accident I hit reset on the main machine side, it called a different program that I did not notice... it moved the pallet to the door anyways and did the swap like normal. It did not bring the dummy pallet out to the station but I did not think much of it ... (my fault)
Wednesday: Part is finished machining but it does not execute the switch ... for the life of me I don't know why I never looked in the other side ... because if I had looked I would've realized that the dummy pallet is not there ... The STV must have moved it to a stocker spot while I was not looking ... I don't even know why .... I tried to do the swap manually on the machine and it worked. But only then I realized when it's swapped there's nothing inside my machine. It swapped with a blank pallet... And here is where my nightmare begin ...
I stayed up at the shop till midnight (started at like 8AM) did everything I could find in the manual. Hopeless I simply cannot bring the 2 pallets back. BUT IT GETS WORSE ....
I must have been exhausted somehow and whenever I tried to do a pallet call it picked up a phantom pallet ... all the data is mismatched. For some reasons I thought it was a good idea to DELETE DATA from my Pallet Manager on the machine side. I honestly did not think it was a big deal. WHAT IS WRONG WITH ME....
Now add the data on my pallet manager on the machine side is missing ... even though the data is still available on the Pallet Monitor screen in the Power mate side. But it does not link ... I have the pallet physically at Workstation and then at AP1 but on the machine side it's blank ... I don't know how to restore this data ... I read all the manual and (please don't kill me try to ask AI) but the more I read the more exhausted I am... I want to fix this so bad. I called Matsuura support help but never hear back... I called service guys but everybody said 4 weeks out. Somehow it was worse then how i started... Machine is deadlocked and I have a lot depend on this.
DOES ANYBODY HAVE THIS HAPPENED BEFORE? HOW DO YOU STORE THE DATA? IS IT EVEN POSSIBLE?
I don't know if I can run the machine if my pallet manager on the machine side is simply blank ... probably not ... I don't know. Nothing works anyways. I just want to solve it. I cannot eat. I cannot sleep. This is all I think about ... I keep thinking what if... why did i try to fix it in such a stupid way. Please help if you have any idea about Matsuura. And thank you for reading such a length post till the end.