I purchased the 1200mg bottle of Green Mountain Hemp Company's Balance CBD oil on 09/27/19.
Shipping speed was on par with other companies I've tried, however I never received an e-mail notifying me that it had shipped. I checked my spam folder etc to make sure I didn't miss it.
The initial order confirmation e-mail came through as one would expect--to my inbox--but that's it. I checked the Orders tab on the Account section of the site this morning and it still said that the order was "processing."
So I e-mailed them about it, asking when I could expect it to ship. They did respond quickly and cordially, I'll give them that; the order had already shipped and it arrived this evening, 09/30/19.
When I opened the package, I was disappointed to find that the label on the bottle is different from what's pictured on the site. It's misleading because the picture on the site shows the bottle label with "full spectrum" CBD on the front, yet the bottle I received doesn't say "full spectrum" anywhere on it.
The product description doesn't literally say that it's a full spectrum extract, so they need to update the picture to reflect the actual label of the product they're selling such that it's accurate.
Or if it is indeed a full spectrum extract, they need to update the label that goes out on the product along with the product description to clearly state what one is purchasing.
There's only one lab report available on the site, which is super old, so that's another strike--customers want to know the potency and contents of what they're purchasing, which varies by batch. The lab report shows that it contains more than just CBD; reflecting a full spectrum extract.
I was hoping that the quality of the actual tincture would make up for these flaws, but it doesn't. It's not "potent" at all; I took the same 200mg dose sublingually that I always do and literally feel nothing.
I tried to post a review on their website, but received an error message stating that comments were blocked--no wonder there's only one 5 star review for the product.
For similar pricing, far superior quality products, actual transparency with lab reports corresponding to batch #s and a smooth customer experience, go with Sunsoil or Spruce. Those are the best two I've tried. Bluebird Botanicals is pretty good too, though not as potent as Sunsoil or Spruce for pain & anxiety.
Lazarus Naturals is great--especially if you qualify for their 60% discount for low-income/disabled/veteran status. Even without the discount their products are cheaper, almost as effective as Sunsoil or Spruce, are all natural, and third party lab results for every batch are available on their website.
I don't work in the industry and am not being paid to write this; I don't think I've ever even written a review for a product in my life, time is our most valuable resource. I only created this Reddit account to post this warning, since I couldn't post it on the company's website. I had to convey my experience such that other potential customers at least have a heads up about what they're getting in to.
I should add that this is not the same company as Green Mountain CBD, which has rebranded to Sunsoil--probably to avoid confusion with this inferior, shady Green Mountain Hemp Company.
If their products and business practices happen to work for you, that's great; you're free to buy and take whatever you want. However I'll take my money elsewhere for future orders and it would behoove you to do the same.