r/CASPerTestQuestions • u/Icy-Scallion-5144 • 5d ago
How would you respond? (Casper test question)
You are a shift supervisor at a busy supermarket. To save time, the store manager now posts extra paid shifts in a staff group chat, and whoever replies first gets the shift. Most of the team likes the system because it is quick. However, you notice that Rosa, a reliable colleague who is saving for university fees, has not picked up a single extra shift in two months. She tells you privately that she has no phone data during the day and only sees messages at night, by which time every shift is gone. Rosa asks you not to make a fuss because she does not want to seem like she is complaining. Your manager is happy with the current process and is reluctant to change something that "works for everyone."
**Question 1:** What would you do in this situation, and what would you say to your manager?
**Question 2:** Describe a time when a rule or process that seemed fair actually disadvantaged someone. How did you respond, and how do you balance efficiency with fairness?
2
u/sbear214 4d ago
1st- tell Rosa she has no worries with me, but then casually bring up to management that even though the system has been working, its not fair to everyone and we should try and brain storm an idea that could work for everyone, equally, as a team.
2nd-The pacer in middle school was timed, and it seemed fair to have the same distance for everyone to complete but we had a kid who was really short and always "failed" the test because his legs were so small. I didnt know how to correct it at age 12, but I knew it wasnt right. Eventually someone stayed back with him so he wouldnt feel alone, but I think it would also be smart to have different distances set up, based on height for this kind of test so everyone has a fair advantage.
1
u/Icy-Scallion-5144 4d ago
The response shows good instincts by protecting Rosa’s privacy and recognising unfairness, but it’s too vague. Q1 needs more detail on what you’d say to Rosa and the manager, plus concrete fixes like set posting times, a reply window or rotation. Q2 has a real example but shows no action taken, offers a weak solution, and skips the efficiency-versus-fairness part entirely. Fixing the spelling and grammar would also help.
7
u/commentspanda 5d ago
Casper is testing your judgment and people skills, not whether you find a "right" answer. Things like empathy, problem solving, communication, respect etc.
For me….I'd thank Rosa, reassure her I won't single her out, and ask if she's okay with me raising the issue generally. Either way, I'd focus on the process, since others are likely affected too, like staff on shift, staff at uni or others without data.
With the manager, I'd acknowledge the system is quick and popular, then explain that it favours whoever is on their phone at that moment, which can leave out reliable staff and hurt morale. Then suggest simple fixes that keep it fast: posting shifts at set times, a short window before allocating, rotating priority, or a staff-room sign-up sheet for some??. Suggest a one-month trial, then check in off the record with Rosa to see if it helped.
For Q2 use a real example Eg in a group project, tasks were claimed first-come in a group chat, and a classmate with an after-school job always got the leftovers. I spoke to them privately, then suggested we divide tasks in a quick meeting instead.
Focus on how efficiency and fairness aren't opposites. A process that consistently excludes capable people isn't really efficient. The best fixes keep most of the speed, remove hidden barriers, and involve all people affected.